Country House Assistant Manager

HF Holidays Limited; Portinscale; Presencial; GBP 40 000 - 48 000; Tempo integral

Resumo da oferta

HF Holidays is seeking a Country House Assistant Manager to support the House Manager in delivering exceptional guest service across our Derwent Bank country house. You will oversee front-of-house operations, ensure rooms and public areas meet brand standards, and work with the maintenance team to maintain property appearance.

As a key leader, you will develop staff culture, coordinate with HR and central ops on safety, purchasing and stock control, and be prepared to deputise for the House

Qualificações

• Commercial background in Tourism or Hospitality.
• Exemplary customer service and strong team leadership.
• Flexibility to work evenings and weekends.

Responsabilidades

• Guest Service Excellence: engage guests and maintain a warm, friendly atmosphere.
• Front of House Management: lead the front of house team and ensure rooms/public areas meet brand standards.
• Property Maintenance and Appearance: assist with repairs and upkeep of grounds to reflect brand.
• Team Development & Culture: foster teamwork, especially with staff living on site.
• Centralised Support: coordinate with HR and operations for safety, purchasing and stock control.
• Deputise for the House Manager during days off and holidays.

Conhecimentos

Hospitality management

Customer service

Team leadership

Flexible hours

Descrição da oferta de emprego

Nestled within the breathtaking area of outstanding natural beauty, our Derwent Bank country house proudly boasts 44 elegantly appointed bedrooms, providing a serene retreat for up to 66 guests embarking on guided or self-guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:

Guest Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.

Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are meet to our brand standards.

Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.

Team Development & Culture: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.

Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.

As an Assistant General Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.

What are we looking for?

We would love to hear from you if you have these essential skills:

A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.

Exemplary customer service skills and excel as a team leader

Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends

About HF Holidays:

As Britain's only walking holiday co-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors.

With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country houses in the heart of the UK's best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.