Counter Staff

Bob & Berts

Ballymena

On-site

GBP 12,000 - 18,000

Full time

6 days ago

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Benefits offered by this job

Staff discount

Free hot drinks on shift

Birthday cake on your birthday

Company pension

Length of service recognition

Career development opportunities

Job summary

Bob & Berts Ballymena is seeking an Experienced Counter Assistant (18+) to join our busy cafe team. You’ll take orders, serve food and drinks, handle payments and keep the counter clean and welcoming. Previous counter experience is essential, and you must be able to work early mornings and weekends.

This role offers full-time or part-time hours with flexible shifts Monday to Sunday. You’ll work with a friendly team, enjoy staff discounts, free hot drinks on shift, and other benefits as part of

Qualifications

Previous paid experience in a busy café, bakery, deli, takeaway, retail counter or similar customer-facing role is essential.
Friendly, polite, and professional demeanour.
Ability to work in a fast-paced environment and remain calm under pressure.

Responsibilities

Take orders and serve food and drinks.
Process payments and provide receipts with accurate change.
Keep the counter, serving areas and tables clean and tidy.
Assist with stock and rotation practices to ensure freshness.
Help manage queues during busy periods for smooth service.
Work closely with kitchen and front-of-house teams to deliver fast, friendly service.

Skills

Customer service

Cash handling

POS system

Teamwork

Job description

Experienced Counter Assistant (18+)

Role: Experienced Counter Assistant

Store: Bob and Berts Ballymena

Hours: Full-time or part-time, withearly-morning and weekend shifts. Needs to be fully flexibleas shifts will run from Monday to Sunday - Please apply only if you can reliably work the advertised shift pattern.

Eligibility: This position is open to applicants aged 18 or over because the advertised shift pattern and adult-only duties cannot be assigned to a young worker. Previous relevant counter experience is essential.

Bring Your Experience to a Team That Values It
If you already know how to run a busy counter, serve customers confidently and keep standards high when the queue builds, we’d like to hear from you. We’re recruiting a reliable Counter Assistant who can settle in quickly, communicate clearly and help deliver fast, accurate and friendly service. You’ll take orders, serve food and drinks, process payments and keep the counter clean, organised and running smoothly.

What You’ll Be Doing

Customer Service:Give every customer a warm welcome, take food and drink orders accurately, and handle questions with a friendly, can-do attitude.
Order Management:Serve food and drinks, package takeaways, and help keep the queue moving during busy periods.
Cashier Duties:Operate the till/POS system confidently, handle payments, and provide accurate change and receipts.
Cleanliness & Safety:Keep the counter, serving areas, and tables clean, tidy, and safe so everything looks its best.
Stock Management:Top up stock, restock self-serve areas, and follow food rotation practices to keep things fresh.
Teamwork:Work closely with the kitchen and front of house team to deliver smooth, speedy service when things get lively.

What We Need From You

Previous paid experience in a busy café, bakery, deli, takeaway, retail counter or similar customer-facing role is essential.
Friendly, polite, and professional demeanour.
Ability to work in a fast-paced environment and remain calm under pressure.
Basic numeracy skills for cash handling and POS usage.
Reliable availability for early starts, weekends and the agreed rota.
Confidence using a till or POS system, handling cash and processing card payments accurately.
Ability to stand for extended periods.
Right to work in the UK

Why You’ll Love Working With Us