Counter Sales Person

Howdens Joinery; Reigate; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Staff bonus and incentives

Excellent pension with company contrib

Up to 32 days annual leave

Staff discount on Howdens products

Share scheme

40 hour week

No evening or bank holiday work

Virtual GP and wellbeing support

Job summary

Howdens Joinery is looking for a proactive Counter Sales Warehouse Person to join our depot team. You will be the first point of contact for trade customers, building relationships on the trade counter and coordinating stock for collections or deliveries.

In this hands-on, fast-paced role, you will drive sales, process orders, and support warehouse operations while maintaining stock accuracy and a safe working environment.

Qualifications

• Experience in a sales, retail or customer service environment.
• Motivated by driving sales and delivering excellent customer service.
• Able to adapt quickly and manage a varied, fast paced workload.
• Confident and friendly communicator who builds strong customer relationships.
• Able to clearly explain products and solutions to trade customers.
• Good understanding of stock control and health and safety
• Strong attention to detail, especially when handling stock and maintaining accurate records.
• Good literacy, numeracy and time management skills
• A customer focused approach, with a friendly and professional attitude
• Clear communication and strong organisational and planning skills

Responsibilities

• Selling the full range of products and services.
• Achieving and exceeding individual targets while supporting overall depot performance.
• Processing orders, providing pricing and quotations, and managing delivery expectations.
• Generating and following up on leads to drive sales.
• Supporting the warehouse when needed to keep the depot running smoothly.
• Maintaining a safe and compliant environment in line with health and safety standards.
• Unloading and checking accuracy of incoming stock deliveries in line with health & safety regulations.
• Conducting daily checks on the forklift truck and other mechanical equipment.
• Maintaining stock security on outgoing orders and deliveries.
• Conducting weekly stock checks.
• Rotating stock and keeping the warehouse clean, tidy, and well organised.
• Supporting deliveries, collections, and general warehouse activity

Skills

Sales experience

Customer service

Communication

Organisation

Attention to detail

Stock control

Literacy & numeracy

Time management

Friendly attitude

Planning skills

Job description

Join the UK's Number One Trade Kitchen Supplier

Join Howdens as a Counter Sales Warehouse Person and play a key role in the success of your depot. From first conversation to final collection, you'll build customer relationships on the trade counter while keeping the warehouse organised, accurate and ready to go.

You'll be the first point of contact for our trade customers understanding their needs, offering practical advice and turning conversations into sales. Behind the scenes, you'll make sure stock is safe, well organised and ready for collection or delivery.

It's a hands-on, fast-paced role where everything you do helps deliver a reliable service our trade customers depend on.

What we can offer you:

• Competitive salary, brilliant bonuses and outstanding depot incentives
• Training and ongoing development
• Excellent pension plan with up to 12% company contribution
• Up to 32 days annual leave per year including bank holidays.
• Holiday entitlement rises with service
• Generous staff discount on Howdens products
• Buy-as-you-earn share scheme
• 40 hour working week
• No evening, Sunday or Bank Holiday working
• Virtual GP access and wellbeing support for you and your family

What we are looking for:

• A valid forklift licence is desirable.
• Experience in a sales, retail or customer service environment
• Motivated by driving sales and delivering excellent customer service.
• Able to adapt quickly and manage a varied, fast paced workload.
• Confident and friendly communicator who builds strong customer relationships.
• Able to clearly explain products and solutions to trade customers.
• Good understanding of stock control and health and safety
• Strong attention to detail, especially when handling stock and maintaining accurate records.
• Good literacy, numeracy and time management skills
• A customer focused approach, with a friendly and professional attitude
• Clear communication and strong organisational and planning skills

What you will be doing:

• Selling the full range of products and services
• Achieving and exceeding individual targets while supporting overall depot performance.
• Processing orders, providing pricing and quotations, and managing delivery expectations
• Generating and following up on leads to drive sales
• Supporting the warehouse when needed to keep the depot running smoothly.
• Maintaining a safe and compliant environment in line with health and safety standards
• Unloading and checking accuracy of incoming stock deliveries in line with health & safety regulations.
• Conducting daily checks on the forklift truck and other mechanical equipment.
• Maintaining stock security on outgoing orders and deliveries.
• Conducting weekly stock checks.
• Rotating stock and keeping the warehouse clean, tidy, and well organised
• Supporting deliveries, collections, and general warehouse activity

What it's like to work here:

We take pride in getting things right first time for our customers

Everyone pulls their weight and supports each other as one team

It's a busy depot, so we keep things simple, work fast and get the job done

We all play a part in the depot's success and share in the team bonus

We build trust by doing what we say we will, every day

About Howdens:

Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.