Counter Manager - Selfridges

Gisou; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Join Gisou as a Counter Manager at Selfridges, where you'll lead a passionate team to enhance the brand's presence. This role combines customer engagement, team leadership, and sales performance with opportunities for professional growth. If you love beauty and inspiring others, we want to hear from you!

Qualifications

• Proven experience as a Counter Manager or Senior Beauty Advisor in haircare or prestige beauty.
• Passionate about haircare with the ability to educate customers.
• Skilled in motivating and coaching high-performing teams.

Responsibilities

• Lead the day-to-day management of the Gisou counter at Selfridges.
• Recruit, train, and lead a team of Beauty Advisors.
• Track sales performance and report insights to HQ.

Skills

Customer Service

Sales Acumen

Communication

Job description

ABOUT US
At Gisou we are on a mission to make the world GLOW! As a rapidly growing scale-up, we're dedicated to crafting iconic beauty products and activations, and building a world-class team to drive our vision and brand forward. We are talent obsessed and deeply believe that the raw skills of our people, and their collective brilliance is what makes us truly extraordinary!

ABOUT THE ROLE

As our inauguralCounter Manager, you’ll play a pivotal role in amplifying Gisou’s presence at Selfridges. This is more than a retail job—it's a brand-building opportunity. You’ll be the face of Gisou on the shop floor, inspiring customers with your deep knowledge of haircare, nurturing a high-performing team, and cultivating a strong partnership with Selfridges.

You’ll bring the Gisou Honey Glow to life, every single day—through warm service, expert advice, and heartfelt care.

KEY RESPONSIBILITIES:

Brand Leadership & Counter Excellence

Lead the day-to-day management of the Gisou counter at Selfridges.

Deliver a best-in-class brand experience, embodying Gisou’s values and storytelling with every interaction.

Be the go-to expert on all things Gisou: from product knowledge to heritage, ingredients, and usage.

Ensure the counter is visually merchandised to brand standards and always looking its glowing best.

Team Building & Leadership

Recruit, train, and lead a small but mighty team of Beauty Advisors.

Motivate and coach the team to meet and exceed sales targets and KPIs.

Foster a positive, collaborative, and high-energy working environment.

Lead by example with exceptional customer service, deep product knowledge, and a proactive mindset.

Retailer Relationship & Partnership

Build and maintain a strong, collaborative relationship with Selfridges’ management and beauty teams.

Partner with the Gisou HQ team to plan and execute in-store events, animations, and activations.

Monitor inventory levels and manage stock replenishment to avoid sell-outs or overstock.

Sales Performance & Insights

Track daily, weekly, and monthly sales performance, reporting insights and opportunities to HQ.

Use data and customer feedback to drive performance, engagement, and loyalty.

Champion operational excellence and ensure compliance with all retail standards and guidelines.

WE ARE LOOKING FOR:

• Proven experience as a Counter Manager or Senior Beauty Advisor, ideally in haircare or prestige beauty.
• Passionate about haircare, with a natural ability to educate and inspire customers.
• A true people leader—motivating, coaching, and developing high-performing teams.
• Commercially savvy with strong sales acumen and goal-oriented mindset.
• Highly organized with excellent communication and relationship-building skills.
  

WHAT WE OFFER
Joining Gisou means becoming part of a passionate and growing beauty brand that is redefining what it means to experience luxury. Our team is as diverse and dynamic as the people we serve, and we’re looking for individuals who are ready to make a tangible impact. Here, you’ll have the opportunity to grow professionally, share your love for beauty, and help us continue to build something meaningful—whether through education, sales, or customer relationships.

If you’re ready to be a part of our journey, create unforgettable experiences, and drive growth for a brand you believe in, we’d love to hear from you!

INTERESTED?
We can't wait to hear from you.