Counter Manager - Metro Centre

Benefit Cosmetics; Gateshead; On-site; Confidential; Part time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics is seeking a Part‑time Counter Manager (22.5 hours) at Flannels Metro Centre in Gateshead. You will lead Brow and Beauty Experts, drive sales targets, and deliver outstanding customer experiences.

You will oversee daily operations, stock, administration, and rosters while building brand presence through events and collaborations. The role combines leadership with hands‑on service, including Brow services such as waxing, tinting, and tweezing.

Qualifications

• Minimum 4 years of prior customer service experience in a retail or hospitality environment.
• Minimum 6 months of management experience.
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• Passion for sales and delivering exceptional customer experiences.
• Dynamic, enthusiastic, sales‑driven personality.
• Desire to drive sales targets and customer loyalty.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals.
• Provide waxing, tinting, and tweezing services to ensure customer satisfaction.
• Achieve individual sales targets and contribute to counter goals.
• Conduct daily team meetings and promote open communication.
• Develop in-store and external events to boost sales and brand awareness.
• Monitor inventory levels and report concerns to minimise lost sales opportunities.
• Act as a key communicator between store/department managers and area managers.
• Oversee daily, weekly, monthly, and annual administrative tasks.
• Create monthly staff rotas to optimise coverage.
• Maintain hygiene and housekeeping standards for the counter and displays.

Skills

Dynamic, enthusiastic, and sales‑drven

Passion for make‑up and Retail with a…

Result‑oriented

Customer experience focus

Flexible availability including Weeknd

Management experience

Job description

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Part‑time, 22.5-hour Counter Manager to make real connections in Flannels Metro centre. As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

As a Counter Manager, your missions, will be as follows:

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

The Bene-Fit for a Counter Manager:

• Dynamic, enthusiastic, and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets
• Result-oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position:

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Come paint the world PINK with us!

We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact [e-mail].