Counter Manager - Brighton

Benefit Cosmetics; Brighton; On-site; Confidential; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics in Brighton is seeking a Full-time Counter Manager to lead Brow and Beauty Experts at the Boots counter. You will drive sales, deliver brow services, and ensure an exceptional customer experience in a fast-paced retail environment.

Ideal candidates are sales-driven, with a passion for makeup, strong leadership, and flexibility to work weekends and holidays. Prior customer service experience and some management exposure are required.

Qualifications

• Dynamic, enthusiastic, and sales-driven.
• Passion for makeup and retail with a target-driven mindset.
• Excellent customer experience focus and loyalty building.
• Flexible availability including weekends, late nights and holidays; 4+ years customer service and 6 months management.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit sales goals.
• Provide waxing, tinting, and tweezing services to customers.
• Personally connect with customers to achieve individual sales targets.
• Hold daily team meetings and maintain open communication.
• Develop in-store events and partnerships to boost sales.
• Ensure counter is fully stocked and report inventory concerns.
• Communicate between store managers and area managers.
• Oversee administrative tasks and monthly staff rotas.
• Maintain hygiene and presentation of counter and displays.

Skills

Sales-driven

Makeup passion

Customer service

Leadership/management

Flexible schedule

Retail experience

Goal-oriented

Job description

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Full-time Counter Manager to make real connections in Boots Brighton!

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

As a Counter Manager, your missions, will be as follows:

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

The Bene-Fit for a Counter Manager:

• Dynamic, enthusiastic, and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets
• Result-oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Come paint the world PINK with us!