Counter Manager: Lead Sales & Customer Experience

Benefit Cosmetics; Camberley; On-site; Confidential; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics is seeking a Full-time Counter Manager at M&S Camberley to lead the counter team and drive sales while delivering exceptional customer experiences.

You'll motivate Brow and Beauty Experts, plan in-store events, manage stock, and maintain high standards of hygiene and presentation. A track record in beauty retail and training delivers is preferred; weekend and holiday flexibility is required.

Qualifications

• Minimum 4 years of customer service experience in retail or hospitality.
• Minimum 6 months of management experience.
• Flexible availability including weekends, late nights, Bank holidays.
• Passion for make-up and retail with a focus on achieving sales targets.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Skills

Sales leadership

Customer service

Retail experience

Team management

Event planning

Job description

Benefit Cosmetics is seeking a Full-time Counter Manager at M&S Camberley to lead the counter team and drive sales while delivering exceptional customer experiences.

You'll motivate Brow and Beauty Experts, plan in-store events, manage stock, and maintain high standards of hygiene and presentation. A track record in beauty retail and training delivers is preferred; weekend and holiday flexibility is required.