Counter Manager: Lead Sales & Brow Experience

Benefit Cosmetics UK; Chelmsford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics UK in Chelmsford is seeking a Full-time Counter Manager to lead the John Lewis counter. You will drive sales, manage Brow Experts, and deliver outstanding customer service through waxing, tinting, and personalized product demonstrations.

You will oversee stock, events, and team scheduling while maintaining brand standards to ensure a premium counter experience. A passion for cosmetics and proven leadership are essential.

Qualifications

• Dynamic, enthusiastic and sales-driven.
• Passion for make-up/retail with focus on achieving sales targets.
• Result-oriented, likes a challenge and exceeding sales expectations.
• Desire to provide a unique customer experience that drives loyalty and repeat business.
• Flexible availability including weekends, late nights, bank holidays and holiday periods.
• Minimum 4 years of prior customer service experience in retail or hospitality with a passion for sales success.
• Minimum 6 months of management experience.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals.
• Brow Services: Provide waxing, tinting, and tweezing services to ensure customer satisfaction.
• Target-Driven Sales: Personally connect with customers and consistently achieve individual sales targets.
• Teamwork and Motivation: Conduct daily team meetings and recognize achievements.
• Business Growth: Develop in-store and external events to boost sales and brand awareness.
• Stock Optimisation: Keep counter stocked and report inventory concerns to minimise lost sales.
• Communication Leadership: Act as a key communicator between store/department managers and area managers.
• Efficient Administration: Oversee daily, weekly, monthly and annual administrative tasks.
• Staff Scheduling Excellence: Create monthly staff rotas for coverage.
• Brand Presentation: Maintain hygiene and housekeeping standards for counter and displays.

Skills

Sales-driven

Customer service

Leadership

Flexible schedule

Retail & beauty

Job description

Benefit Cosmetics UK in Chelmsford is seeking a Full-time Counter Manager to lead the John Lewis counter. You will drive sales, manage Brow Experts, and deliver outstanding customer service through waxing, tinting, and personalized product demonstrations.

You will oversee stock, events, and team scheduling while maintaining brand standards to ensure a premium counter experience. A passion for cosmetics and proven leadership are essential.