Counter Manager - Kingston

Benefit Cosmetics; Kingston upon Thames; On-site; Confidential; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics in Kingston upon Thames is seeking a Full-time Counter Manager for a solo Boots counter. You will drive sales, deliver premium customer experiences, and manage day-to-day counter operations.

This role involves direct customer engagement, product demonstrations, and event-driven sales initiatives to grow revenue and brand presence. As a solo counter, there is emphasis on self-management, stock control, and ensuring high standards of hygiene and presentation at all times.

Qualifications

• Dynamic, self-motivated and sales-driven individual with a proactive approach.
• Passion for make-up and retail, focused on achieving sales targets and solving problems.
• Desire to provide a unique customer experience that drives loyalty and repeat business.

Responsibilities

• Provide brow services (waxing, tinting, tweezing) to boost service revenue and satisfaction.
• Personally connect with customers, demonstrate products, and hit individual sales targets.
• Develop in-store and external events to boost sales and brand awareness.
• Ensure counter is fully stocked and report stock concerns to Area Manager.
• Act as a liaison between store managers and area managers for smooth information flow.
• Oversee daily, weekly, monthly and annual administrative tasks to support operations.
• Maintain hygiene and presentation standards for a professional counter.

Skills

Dynamic

Self-motivated

Self-sufficient

Sales-driven

Make-up passion

Retail experience

Sales targets

Problem solving

Customer experience

Job description

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Full-time Counter Manager to make real connections in Boots Kingston!

Please note: As this is also a solo counter, we will not require any previous team management experience. However, there will be management aspects to the role that you will be responsible for.

As a Counter Manager for a solo store, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, self-motivated, self-sufficient and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets and problem solving
• Result-oriented, who likes a challenge and exceeding sales expectations with resilience
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 2-4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position:-

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Come paint the world PINK with us!