Counter Manager Counter Manager

The Estée Lauder Companies Inc.; London; On-site; GBP 26,000 - 35,000; Full time

Job summary

Join a prestigious beauty company as a Counter Manager in London, where you'll lead and inspire a team of Sales Associates. This role offers the opportunity to take full accountability for sales and customer service in a dynamic retail environment, with pathways for career advancement and personal development.

Benefits

Progressive career opportunities

Outstanding training and development

Competitive remuneration and benefits package

Qualifications

• Retail sales experience required.
• Experience in strategic planning and team leadership.
• Ability to develop financial plans and manage resources.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Achieve sales, customer service, and operational targets.
• Create and execute a business plan to recruit and retain customers.

Skills

Leadership

Customer Service

Communication

Sales Orientation

Tools

Microsoft Excel

Job description

Join to apply for the Counter Manager Counter Manager role at The Estée Lauder Companies Inc.

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Join to apply for the Counter Manager Counter Manager role at The Estée Lauder Companies Inc.

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

⁃ Effective verbal and written communication skills. Excellent interpersonal skills

⁃ Quality customer service skills. Skilled at winning people over

⁃ Results oriented, with high drive to meet objectives and standards

⁃ Pursue goals beyond what is required or expected of them

⁃ Senses Others' Development Needs And Bolsters Their Abilities

⁃ Anticipates, recognizes, and meets customers' needs

⁃ Handles difficult and tense customer service situations with diplomacy and tact

⁃ Guides the performance of others while holding them accountable

⁃ Cultivate and maintain extensive informal networks

⁃ Models team qualities like respect, helpfulness, and cooperation

⁃ High attention to detail and organisational skills

⁃ The ability to work autonomously and contribute to the team

⁃ Proactive and positive approach to work and tasks

⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge

⁃ Retail sales experience.

⁃ Teamleadership

⁃ degree of experience dependent on business/Store size.

⁃ Experience in strategic planning and execution

⁃ Ability to develop financial plans and manage resources

⁃ Working knowledge of a computerised system including email, Microsoft Excel

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Personal Care Product Manufacturing

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