Flagship Counter Manager

Trinny London; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading beauty brand, Trinny London, seeks a Flagship Business Manager for their Liberty London concession. The successful candidate will lead a dynamic team, manage daily operations, and embody Trinny's mission of empowering customers through innovative beauty products and exceptional service. Ideal for those passionate about makeup and skincare, this role offers a competitive package and the chance to be part of a rapidly growing company.

Benefits

28 days holiday inclusive of bank holidays

50% company discount after probation

Competitive commission structure

Pension Scheme

Enhanced family-friendly packages

Bookado membership

Summer and festive celebrations

Rewards and Recognition Scheme

Qualifications

• Experience leading a team (minimum of 5 people), ideally within the luxury sector.
• Experience with customer relationship management and data capture.
• Organised, punctual, and flexible to work retail hours.

Responsibilities

• Lead your team from the front by achieving your targets.
• Manage the daily operations of the counter.
• Motivate your team to improve their artistry and performance.

Skills

Leadership

Customer Relationship Management

Adaptability

Communication

Mathematical Skills

Job description

Role - Flagship Business Manager (Counter)

Location - Liberty London

Are you ready to rethink your routine? We’re looking for a Business Manager for our flagship team in Liberty London. This role will report into the Area Manager and be responsible for the day to day running of our Liberty concession. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

• Lead your team from the front by:
• Achieving your own targets
• Improving your product knowledge and remaining up to date with beauty trends
• Conducting appointments and elevating your artistry
• Always demonstrating a customer-centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on you counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

These skills will help you go far in this role:

• Experience leading a team (minimum of 5 people), ideally within the luxury sector
• Passionate for makeup and skincare
• Experience with customer relationship management and data capture targets
• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable and motivated by working towards and exceeding targets and KPIs
• Organised, punctual and flexible to work retail hours, including bank holidays and weekends
• Personable with a customer-centric mindset

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• 28 days holiday inclusive of bank holidays (pro-rata)
• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• Pension Scheme
• Enhanced family friendly packages
• Bookado (activity membership service)
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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