Counter Manager Counter Manager

The Estée Lauder Companies Inc.; Dundee; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in prestige beauty is seeking a dynamic Counter Manager to lead a team of Sales Associates. This role offers the opportunity to create and execute strategic business plans aimed at customer recruitment and retention, while fostering a high-performing team. Ideal candidates will possess strong leadership skills and a passion for coaching, with a focus on achieving sales and operational targets. Join a culture that values diversity and offers outstanding training and development opportunities, setting the stage for a fulfilling career in the beauty industry.

Qualifications

• Proven leadership and coaching skills in retail.
• Ability to develop financial plans and manage resources.
• Experience in strategic planning and execution.

Responsibilities

• Lead and develop a team of Sales Associates to achieve targets.
• Create and execute business plans for customer recruitment.
• Manage customer relationships and in-store events.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results-oriented

High attention to detail

Organizational skills

Ability to work autonomously

Proactive and positive approach

Diplomacy and tact in customer service

Education

Retail sales experience

Team leadership

Experience in strategic planning

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.

Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity to be the Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and a first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale. This first-level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with the all-round skills needed to progress further within the beauty industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills.
• Quality customer service skills. Skilled at winning people over.
• Results-oriented, with a high drive to meet objectives and standards.
• Pursues goals beyond what is required or expected.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organizational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Qualifications / Knowledge

• Retail sales experience.
• Team leadership.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerized systems, including email and Microsoft Excel.