Counter Manager - Dundee

Trinny London; Dundee; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative beauty brand is seeking a passionate Business Manager to lead their new Dundee counter. This exciting role involves team leadership, business planning, and ensuring exceptional customer service. As part of a rapidly growing company, you will have the opportunity to shape the future of beauty retail, drive performance, and inspire your team to excel. Join a dynamic environment where your leadership and expertise in the beauty sector will make a significant impact. If you thrive in a fast-paced setting and are eager to help others shine, this is the perfect opportunity for you.

Qualifications

• Strong background in beauty or luxury sectors.
• Experience managing teams and improving product knowledge.

Responsibilities

• Lead the team to achieve targets and improve performance.
• Manage daily operations and create business plans for success.
• Conduct performance reviews and motivate team members.

Skills

Team Leadership

Product Knowledge

Customer Service

Retail Management

Inventory Management

Education

Experience in Beauty or Luxury Sectors

Tools

Tamigo HR System

Job description

1 week ago Be among the first 25 applicants

Are you ready to rethink your routine? We're looking for a Business Manager to join our sparkling new Dundee team (coming soon). This role will report into the Regional Sales Manager and be responsible for the day-to-day running of our Dundee counter. A Trinny London Artist is the true heart of where everything happens. You'll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You'll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you're talking to.

Welcome to Trinny London!

Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

Your daily to-dos might look like this:

• Lead your team from the front by:
• Achieving your own targets
• Improving your product knowledge and remaining up to date with beauty trends
• Conducting appointments and elevating your artistry
• Always demonstrating a customer-centric approach

• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on your counter's performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team's ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

Role - Business Manager

Location - Dundee

We are seeking a candidate who is passionate about leadership and retail management, with a strong background in beauty or luxury sectors, to oversee our Dundee counter. This role involves team leadership, business planning, inventory management, and ensuring excellent customer service. The ideal candidate will have experience managing teams, a deep understanding of beauty products, and a positive, adaptable attitude.