Counter Manager - Clinique - Full Time - John Lewis - Nottingham, NGM

The Estée Lauder Companies Inc.; Nottingham; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, achieving sales, service and operational targets in a prestigious retail setting.

You will recruit, train and coach staff; execute agile business plans, run in-store events, and maintain strong customer relationships to drive growth and brand presence. This role offers exposure to strategic planning within a global luxury beauty leader.

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Ability to drive results and engage customers.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through targeting and events.
• Lead in-store events and manage customer relationship management to grow the business.
• Provide leadership to a high-performing team and guide performance with accountability.
• Support long-term career progression within the beauty retailer.

Skills

Verbal and written communication

Interpersonal skills

Customer service

People development

Tools

Microsoft Excel

Email systems

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them

Senses Others' Development Needs And Bolsters Their Abilities

• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel