Counter Manager - La Mer - Full Time - H Beauty Retail Store - Chester, CHW

The Estée Lauder Companies; Chester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Estée Lauder Companies in the United Kingdom seeks a dynamic Counter Manager to lead, coach and develop our Sales Associates to achieve sales, service and operational targets.

You will recruit and retain customers through strategic in-store events, loyalty initiatives and strong customer relationship management, guiding a high performing team with a focus on excellent service and brand standards.

Qualifications

• Effective verbal and written communication with excellent interpersonal skills.
• Quality customer service and ability to win people over.
• Results oriented with a high drive to meet objectives and standards.
• Pursues goals beyond what is required or expected.
• Senses others' development needs and supports their growth.
• Anticipates and meets customer needs with tact.
• Handles difficult situations with diplomacy and tact.
• Leads and coaches others while maintaining accountability.
• Cultivates extensive informal networks within the team.
• Models respect, cooperation and teamwork; pays attention to detail.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, service and operational targets.
• Create and execute agile business plans to recruit and retain customers through strategic targeting and events.
• Drive customer relationship management and provide first‑class service consistent with brand standards.

Skills

Verbal & written communication

Interpersonal skills

Customer service

Results driven

Proactive / self-starter

Coaching / mentoring

Customer-focused

Diplomacy / tact

Leadership

Networking

Teamwork

Attention to detail

Autonomy

Positive attitude

Discretion

Retail sales experience

Team leadership

Strategic planning

Financial planning

Tools

Microsoft Excel

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel