Counter Manager

Benefit Cosmetics; Chelmsford; On-site; Confidential; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics is seeking a Full-time Counter Manager in John Lewis Chelmsford to lead Brow and Beauty Experts, drive sales, and deliver exceptional customer experiences. You will manage daily operations, stock, and team performance while building strong client relationships within a busy retail environment.

The role requires at least 4 years of customer service experience and 6 months of management experience, with a passion for makeup and sales excellence.

Qualifications

• Minimum 4 years of customer service experience in retail or hospitality.
• Minimum 6 months of management experience.
• Desire to achieve sales success and drive targets.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit sales goals.
• Provide waxing, tinting, and tweezing services to customers.
• Personally connect with customers to demonstrate products and reach targets.
• Conduct daily team meetings and promote open communication.
• Develop in-store events to boost sales and brand awareness.
• Ensure the counter is fully stocked and report stock concerns.
• Communicate with store and area managers to keep the team informed.
• Oversee administrative tasks and staff rotas.

Skills

Customer service

Sales targets

Team leadership

Communication

Job description

Benefit is Glowing... We Mean Growing... and we are currently searching for a Full-time Counter Manager to make real connections in John Lewis Chelmsford. As a Counter Manager you'll be instrumental in achieving sales targets and creating exceptional customer experiences Responsibilities As a Counter Manager, your missions, will be as follows:

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.
• Dynamic, enthusiastic, and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets
• Result-oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
• Minimum 6 months of management experience The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme