Counter Manager

Trinny London; Cardiff; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Welcome Starter Stack

Company discount 50% (friends 40%)

Competitive commission structure

T-Parties celebrations

Rewards and Recognition scheme

Job summary

Trinny London is hiring a 12 month FTC Business Manager for our Cardiff counter in John Lewis. You will lead the team, drive sales, manage rosters and payroll, and ensure exceptional customer experiences through artistry and product knowledge.

Join a fast-growing beauty brand known for accessible makeup and skincare. You’ll report to the Regional Manager, influence counter performance, and contribute to exciting growth across Europe.

Qualifications

• Experience leading a team, ideally within the luxury sector.
• Passionate for makeup and skincare.
• Proven experience leading a team to success within the retail industry.
• Adaptable and confident with an ever-changing environment.
• Positive and can-do attitude.
• Strong communication and mathematical skills.
• Comfortable working towards and exceeding KPIs.
• Punctual and organised.

Responsibilities

• Lead your team from the front by achieving targets.
• Improve product knowledge and stay up to date with beauty trends.
• Conduct appointments and elevate artistry.
• Maintain a customer-centric approach.
• Run counter daily/monthly/quarterly operations and planning.
• Log rosters, payroll, sickness, holidays, and HR notes in the system.
• Oversee stock checks, counts, and visual merchandising.
• Follow health and safety procedures.
• Feedback on counter performance in meetings and training.
• Address performance or conduct issues per company procedures.

Skills

Team leadership

Customer focus

Communication

Math skills

KPI achievement

Adaptability

Punctuality

Tools

Retail management tools

Job description

Are you ready to rethink your routine? We're looking for a 12 month FTC Business Manager to join our sparkling Cardiff counter located in John Lewis. This role will report into the Regional Manager and be responsible for the day to day running of our Cardiff counter. A Trinny London Artist is the true heart of where everything happens. You'll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You'll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you're talking to., Your daily to-dos might look like this:

• Lead your team from the front by:
• Achieving your own targets
• Improving your product knowledge and remaining up to date with beauty trends
• Conducting appointments and elevating your artistry
• Always demonstrating a customer-centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on you counter's performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team's ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

Essential Skills and Experience

• Experience leading a team, ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge.

Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

Benefits

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

Equal Opportunities We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.