Counter Manager

Trinny London Limited.; Cardiff; On-site; GBP 27,810 - 33,990; Full time

Benefits offered by this job

50% discount for staff

40% discount for friends and family

Competitive commission structure

Summer and festive celebrations

Rewards and Recognition Scheme

Job summary

Trinny London Limited. is seeking a Counter Manager for our Cardiff location in John Lewis. This full-time role focuses on leading a vibrant team, embodying our customer-centric mission, and ensuring the success of our counter through effective management and artistry.

The ideal candidate is passionate about makeup and skincare, with proven leadership experience in retail. Enjoy a competitive salary starting from £30,900 along with benefits such as company discounts and a rewards program.

Qualifications

• Experience leading a team, ideally within the luxury sector.
• Passionate for makeup and skincare.
• Proven experience leading a team to success in retail.
• Adaptable and confident in an ever-changing environment.
• Positive and can-do attitude.
• Punctual and organised.

Responsibilities

• Lead your team and achieve your own targets.
• Manage daily operations and create business plans.
• Conduct appointments and improve product knowledge.
• Oversee inventory checks and visual merchandising.
• Conduct weekly 121s and monthly reviews.

Skills

Leadership

Product knowledge

Customer-centric approach

Strong communication skills

Mathematical skills

Adaptability

Job description

Role - Counter Manager

Location - Cardiff

Hours - Full Time

Salary - starting from £30,900

Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Cardiff counter located in John Lewis. This role will report into the Regional Manager and be responsible for the day to day running of our Cardiff counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award‑winning skincare. You’ll do this by combining your next‑level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

The Role

Your daily to‑dos might look like this:

• Lead your team from the front by:
  • Achieving your own targets
  • Improving your product knowledge and remaining up to date with beauty trends
  • Conducting appointments and elevating your artistry
  • Always demonstrating a customer‑centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth‑running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on your counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

Qualifications

• Experience leading a team, ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever‑changing environment
• Positive and can‑do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

Benefits

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.