Counter Lead: Luxury Beauty Brand & Customer Experience

The Estée Lauder Companies; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Estée Lauder Companies in the United Kingdom is seeking a Counter Lead to support brand presence and drive sales at our counters in Glasgow. You will maintain a premium brand image, deliver outstanding service and ensure retail standards align with company guidelines.

The role includes managing daily replenishment, leveraging commercial reports, supporting local marketing initiatives, and staying up-to-date with product knowledge to meet consumer needs.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
• Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.

Skills

Retail experience

Communication skills

Organisational skills

Job description

Estée Lauder Companies in the United Kingdom is seeking a Counter Lead to support brand presence and drive sales at our counters in Glasgow. You will maintain a premium brand image, deliver outstanding service and ensure retail standards align with company guidelines.

The role includes managing daily replenishment, leveraging commercial reports, supporting local marketing initiatives, and staying up-to-date with product knowledge to meet consumer needs.