Counter Fraud Unit Liability Claims Handler

AXA UK; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading insurance company as a Counter Fraud Unit Liability Claims Handler. In this hybrid role, you'll investigate fraud claims and negotiate settlements to ensure positive outcomes for customers. Your expertise in customer service and fraud trends will be crucial in delivering exceptional service and improving processes.

Benefits

Pension contributions up to 11%

Hybrid working model

Opportunities for continuous development

Qualifications

• Experience in an insurance counter fraud environment.
• Solid understanding of emerging fraud trends.
• Ability to manage a caseload effectively.

Responsibilities

• Review and investigate claims for fraud concerns.
• Negotiate claim settlements and support solicitors.
• Identify process improvements for customer experience.

Skills

Communication

Customer Service

Analytical Skills

Tools

Microsoft Office

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for a Counter Fraud Unit Liability Claims Handler to join our established and experienced team here at RSA on a hybrid basis.

Your role

As a Counter Fraud Unit Liability Commercial Claims Handler, you will be responsible for reviewing claims referred to the team to determine whether they should be retained for further investigation. For those claims that are retained, you will lead the investigation into fraud concerns and assess overall claims liability. Where appropriate, you will also negotiate the settlement of claims, ensuring the best possible outcome for both our customers and the business.

You will provide instructions to our panel solicitors on litigated claims and support them through to trial where necessary. You’ll work both independently and as part of a team to deliver high standards of customer service and good claims outcomes. Your role also involves identifying and suggesting ways to improve existing processes, helping to create better experiences for both customers and the team.

About You

You will have current experience working in an insurance counter fraud environment and a solid understanding of emerging fraud trends, bringing valuable market insight to the team. You’ll be comfortable in managing and organising your own caseload while also being someone who works well with others and contributes positively to team goals.

You’ll be engaged, enthusiastic, and passionate about delivering excellent customer service. You’ll take ownership of your work and be driven by the desire to make a real difference for customers. Good communication skills and a good working knowledge of Microsoft Office are essential for this role

What We Offer You

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.