Costing Administrator

Mitie Group plc.; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Mitie Group plc. in Manchester is seeking a Costing Administrator to join the Service team. You will cost completed works accurately, maintain customer records, and process documentation in line with company and client requirements.

The role demands meticulous attention to detail, strong communication, and a proactive approach to customer service. You will collaborate with engineers, subcontractors, and suppliers to resolve queries while supporting service KPIs and SLAs.

Qualifications

• Excellent customer service and communication skills.
• Professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience in administrative, service-support, or customer-facing role.
• Commercial awareness with understanding of costing and financial processes.

Responsibilities

• Accurately cost completed jobs and review engineer and subcontractor documentation.
• Ensure purchase orders are in place and expenditure remains within agreed limits.
• Upload certificates, service reports, and job updates to customer portals and internal systems.
• Maintain accurate customer, asset, and job records.
• Liaise with customers, engineers, subcontractors, suppliers, and internal departments to provide updates and resolve queries.
• Ensure all compliance documentation is completed correctly and meets required standards.
• Obtain purchase orders and uplifts for remedial works where required.
• Support Service Desk, Scheduling, and Small Works teams as needed.
• Assist in achieving service KPIs and SLA targets.
• Handle customer queries and complaints professionally and escalate where required.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

MS Excel

MS Outlook

Administrative skills

Tools

Excel

Outlook

CRM systems

Job description

Costing Administrator

Role Overview

The Costing Administrator plays a key role within the Service team, ensuring completed works are accurately costed, customer records are maintained, and all documentation is processed in line with company and customer requirements. The role requires excellent attention to detail, strong communication skills, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Accurately cost completed jobs and review engineer and subcontractor documentation.
• Ensure purchase orders are in place and expenditure remains within agreed limits.
• Upload certificates, service reports, and job updates to customer portals and internal systems.
• Maintain accurate customer, asset, and job records.
• Liaise with customers, engineers, subcontractors, suppliers, and internal departments to provide updates and resolve queries.
• Ensure all compliance documentation is completed correctly and meets required standards.
• Obtain purchase orders and uplifts for remedial works where required.
• Support Service Desk, Scheduling, and Small Works teams as needed.
• Assist in achieving service KPIs and SLA targets.
• Handle customer queries and complaints professionally and escalat(e?)

Person Specification

• Excellent customer service and communication skills with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Experience working in an administrative, service support, or customer-facing role.
• Commercially aware, with an understanding of job costing and financial processes.
• Comfortable working in a fast-paced environment with KPIs and SLAs.
• Enthusiastic, proactive, and committed to delivering exceptional customer service.