Costing Administrator

Mitie Group plc.; Wythenshawe; On-site; GBP 24,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a Costing Administrator in the United Kingdom to accurately cost completed works and maintain customer and job records. You will review engineer and subcontractor documentation, upload certificates, and liaise with customers and suppliers to resolve queries.

The role emphasizes attention to detail, strong communication, and proficiency in Microsoft Office, especially Excel and Outlook, with a focus on meeting KPIs and SLAs in a fast-paced environment.

Qualifications

• Accurately cost completed jobs and review engineer/subcontractor documentation.
• Maintain accurate customer, asset and job records.
• Proficient in MS Office, especially Excel and Outlook.
• Experience in admin/service support or customer-facing roles.
• Commercial awareness, with understanding of job costing and financial processes.

Responsibilities

• Cost completed jobs accurately and maintain records.
• Upload certificates, service reports and updates to portals and systems.
• Liaise with customers, engineers, subcontractors, suppliers and internal teams.
• Ensure compliance documentation is completed to standards.
• Support service desk, scheduling and small works teams as needed.
• Assist in achieving service KPIs and SLAs and handle queries.

Skills

Customer service

Attention to detail

Communication

Costing

Teamwork

KPI awareness

Tools

Microsoft Office

Excel

Outlook

Job description

Accurately cost completed jobs and review engineer and subcontractor documentation.

• Ensure purchase orders are in place and expenditure remains within agreed limits.
• Upload certificates, service reports, and job updates to customer portals and internal systems.
• Maintain accurate customer, asset, and job records.
• Liaise with customers, engineers, subcontractors, suppliers, and internal departments to provide updates and resolve queries.
• Ensure all compliance documentation is completed correctly and meets required standards.
• Obtain purchase orders and uplifts for remedial works where required.
• Support Service Desk, Scheduling, and Small Works teams as needed.
• Assist in achieving service KPIs and SLA targets.
• Handle customer queries and complaints professionally and elevate where appropriate.

The Costing Administrator plays a key role within the Service team, ensuring completed works are accurately costed, customer records are maintained, and all documentation is processed in line with company and customer requirements. The role requires excellent attention to detail, strong communication skills, and a commitment to delivering outstanding customer service., Excellent customer service and communication skills with a professional telephone manner.

• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Experience working in an administrative, service support, or customer-facing role.
• Commercially aware, with an understanding of job costing and financial processes.
• Comfortable working in a fast-paced environment with KPIs and SLAs.