Costa - Supervisor - Costa

Compass Group PLC; Dartford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Compass Group PLC is seeking a dedicated Cafe Supervisor at one of our Costa locations in the UK. This full-time role is contracted to 35 hours per week, with shifts varying to support busy service periods.

You will lead a front-line team, drive customer service excellence, and ensure smooth daily operations. Ideal candidates will have experience supervising frontline staff in a café or retail environment, strong communication skills, and the ability to work under pressure while maintaining a

Qualifications

• Experience leading frontline teams in a similar café/retail environment.
• Strong guest service orientation with effective communication.
• Calm under pressure and ability to manage shifts and workloads.

Responsibilities

• Ensure deliveries are checked and stored promptly and correctly.
• Supervise a team, creating a positive and inclusive working environment.
• Act as a key holder and ensure security procedures are followed.
• Assist with weekly bookwork and ad hoc duties as required.
• Produce weekly rotas following manager guidance.
• Place orders to maintain stock levels and minimize waste.
• Delegate tasks and keep the team proactive and focused on quality.

Skills

Team supervision

Customer service

Communication

Resilience

Job description

We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 35 hours per week.

As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Variable shifts

Could you bring your spark to Costa? Here's what you need to know before applying:

Your key responsibilities may include:

• Ensuring all deliveries are checked and stored promptly and correctly
• Supervising a team, creating a positive environment where the team feel welcomed and supported
• Being a responsible key holder
• Assisting with weekly bookwork and any other duties that are necessary
• Producing weekly rotas following the manager's guidelines
• Placing orders for stock to maintain the correct stock levels
• Delegating where necessary and ensuring the team are proactive at all times
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Cafe Supervisor will:

• Previous experience supervising frontline teams within a similar environment
• Good communication skills with a focus on great Customer Service
• Team player and can-do attitude
• Ability to work under pressure whilst maintaining a positive attitude

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/#####/87514001/52783661/WJ #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!