Costa Store Manager

Scoffs Group; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking franchise that values exceptional service and teamwork. As a Store Manager, you'll lead a passionate team and create memorable experiences for customers while maintaining high operational standards. Your role will involve managing financial performance, ensuring the store meets brand standards, and fostering a positive work environment. With opportunities for personal development and a supportive team culture, this position is perfect for those looking to make a significant impact in a thriving business. Enjoy great perks like free drinks and discounts while being part of a community-focused team.

Benefits

Free handmade drinks

50% discount on food and bottled drinks

25% discount in Costa outlets

Employee assistance program

Company pension scheme

Qualifications

• Minimum 2 years of supervisory or management experience in a customer-facing role.
• Fully flexible with working hours and willing to travel.

Responsibilities

• Lead and motivate a well-trained team to deliver a profitable store.
• Maximise performance and achieve budget targets and KPIs.

Skills

Team Leadership

Customer Service

Financial Management

Operational Management

Communication Skills

Job description

A bit about us...

We’re an award-winning franchise who pride ourselves on being exceptional – just like the brand we represent: Costa Coffee has been voted the nation’s favourite coffee for 11 years.

At Scoffs, you’ll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.

A bit about the role...

As the largest franchise of Costa Coffee, we are passionate about finding the right people for our business. Naturally, there are brand standards to adhere to, but there is also plenty of room to let your personality shine. Your team, customers and community will always come first, and you will make it your mission in life to perform the little, big, and medium-sized acts that will surprise and delight in equal measure. We will be relying on you to keep an eye on the serious side of managing a successful store. Things like ensuring that you have the best team in place, maximising financial performance, and working closely with your Operations Manager.

A bit about you...

We are looking for a talented, enthusiastic and experienced Store Manager to lead a motivated, well-trained team with the appropriate skills to deliver a profitable store and ensure all budget targets and KPIs are not just achieved but exceeded. Ambitious and commercially aware, with the presence and personality to influence the day to day business, you'll maximise your performance as well as the team's. Leading by example and setting high standards, you'll enhance sales and provide our customers with excellent service. Experience of working with delivery partners such as Uber would be an advantage.

Requirements: Minimum 2 years of supervisory or management experience in a customer-facing role; Fully flexible with working hours; Must be willing to travel.

What we can offer...

Here are a few of the things we offer in return:

- Great opportunities to develop yourself and progress your career

- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)

- A discount card that allows 25% off in Costa outlets throughout the UK

- Various incentives, with a bespoke team member reward programme plus a great employee assistance program

- Opportunity to make a difference by partaking in – and innovating – fundraising activities

- Company pension scheme

- Salary dependent on Store Location

To apply click the link below!