Building Ambassador

JLL; East Midlands; On-site; GBP 12,000 - 18,000; Part time

Job summary

JLL is seeking a part-time Building Ambassador at our Derby site (on client Rolls-Royce). You will be the first touchpoint for visitors, ensuring a warm welcome and smooth operations across reception, meeting rooms, and events.

Responsibilities include coordinating room setups, supporting AVIT needs, covering other Derby sites, and driving high tenant satisfaction through proactive service and issue resolution.

Qualifications

• Strong interpersonal and communication skills for diverse stakeholders.
• Excellent customer service orientation and a genuine helpful attitude.
• Detail-oriented with strong problem-solving and decision-making skills.
• Ability to multitask and prioritise effectively.
• Calm handling of complaints and difficult situations; escalate when needed.
• Experience in tenant relations, property management or customer service is a plus.
• Immaculate personal presentation and five-star image.
• Proven track record of delivering exceptional customer service.
• Ability to move heavy or bulky items.
• Experience with visitor management and booking systems preferred.
• Team orientation and willingness to contribute to improvements.
• A keen interest in AVIT and electrical appliances.

Responsibilities

• Be the primary point of contact between visitors and the facility.
• Provide exceptional service and address guest questions promptly.
• Build strong relationships with internal and external customers.
• Assist with morning reception during busy periods.
• Set up meeting, conferencing and event spaces to standard.
• Cover other Derby contract sites as needed.
• Complete departmental checklists for service quality and room presentation.
• Assist with other reasonable duties as required.
• Address issues and coordinate with teams for quick resolutions.
• Keep records of complaints and feedback and report to management.
• Record maintenance, IT or health and safety concerns.
• Assist new tenants with building services and local area info.
• Conduct building orientation sessions for new tenants.
• Provide AVIT support for conferences and events.
• Collaborate with vendors to enhance tenant experience through events.
• Provide labour support for ad-hoc after-hours events.
• Seek tenant feedback and implement improvements in operations.
• Analyze feedback and drive continual improvement of efficiency.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Multitasking

Complaint handling

Tenant relations

Immaculate presentation

Team player

Innovation

AV knowledge interest

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Building Ambassador(Part Time)

Based -Derby (on client site Rolls-Royce)

Hours -20 Mon to Fri 06:30-10:30 / 14:30-18:30 with adhoc hours occasionally to cover out of hours events.

As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.

What your day-to-day will look like:

• Ensure guests receive an excellent welcome, consistently delivering a great service.
• Maintaining regular communication, addressing inquiries, requests, concerns in a timely manner.
• Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
• Assisting with reception in the mornings during busy periods
• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
• Being flexible and covering other sites on the derby contract
• Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
• Assist in any other reasonable duties as required.
• Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
• Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
• Efficiently report any maintenance, IT or Health and Safety concerns.
• Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
• Conduct building orientation sessions to familiarise new tenants with building protocols and services.
• Provide AVIT support for conferences and events
• Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
• Provide labour support to ad-hoc out of hours events.
• Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
• Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.

RequiredExperience:

• Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
• Excellent customer service orientation and a genuine desire to help others.
• Detail-oriented with strong problem-solving and decision‑making skills.
• Ability to handle multiple tasks simultaneously and prioritize responsibilities.
• The ability to handle complaints and difficult situations in a patient, calm and effective manner and elevate where appropriate.
• Experience in tenant relations, property management, customer service is a plus.
• Immaculate personal presentation endorsing the signature five-star image.
• Proven experience and understanding of an exceptional Customer Service delivery.
• To be able to move heavy / bulky items.
• Previous experience with visitor management and booking systems preferable.
• Team player.
• Be innovative, identifying improvements and smarter ways of working.
• A keen interest in AVIT and electrical appliances.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK.

#LI-DW2

Location:

On-site -Derby, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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