Corporate Information Officer

Milton Keynes; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement

LGPS pension

Family friendly policies

Health discounts

Bike scheme

Blue Light Card

Car salary sacrifice

Job summary

Milton Keynes City Council is recruiting a Corporate Information Officer for the Customer Data and Insight team in Milton Keynes. The role supports information rights, data protection, transparency and SAR processing, including redacting information for disclosure.

You will handle sensitive data, advise colleagues, and help improve information governance practices while ensuring compliance with legal requirements and council policies.

Qualifications

• Experience of completing Subject Access Requests (SARs) with hands-on review and redaction.

Responsibilities

• Provide advice, guidance and training on data protection, SARs, FOI and EIR to support compliance.
• Manage and maintain records/tracking systems for information requests, coordinating with services to meet timescales.
• Assess data breach reports, support risk mitigation and escalate as appropriate.
• Communicate directly with customers regarding data protection enquiries and requests for information.
• Support communications with the Information Commissioner’s Office and ensure timely, high-quality responses.
• Collaborate with services on Data Protection Impact Assessments and information sharing compliance.

Skills

SARs experience

Attention to detail

Data protection knowledge

Communication skills

Team collaboration

Education

A level standard

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

22/11/2026

Job Category:

Customer Service

Service Area:

Customer and Community Services- Policy & Performance

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Roles are either ‘site based’ or ‘home based’.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

Job Introduction

We’re recruiting a Corporate Information Officer to join our Customer Data and Insight team at Milton Keynes City Council.

This rewarding role sits within a team that helps the council meet its legal responsibilities for information rights, data protection and transparency. You’ll play an important part in responding to requests for information, protecting personal data and maintaining public trust in the services we provide.

We’re looking for someone with practical experience of completing Subject Access Requests (SARs), including directly reviewing and redacting information for disclosure.

You’ll need to be confident handling sensitive and confidential information, applying data protection requirements and making careful decisions about what information can be released.

Milton Keynes City Council delivers more than 200 services that help make our city a better place to live, work and visit. We’re committed to being Dedicated, Respectful and Collaborative in everything we do, and we’re looking for someone who shares those values.

Working closely with colleagues across the council, you’ll provide advice and guidance, support information governance work and contribute to continuous improvement across the service. If you have hands‑on experience of Subject Access Requests and redaction, enjoy analysing information and have strong attention to detail, this could be the role for you.

This role may be suitable for home working, following an assessment. Home‑based roles require a minimum of one day per week working from the office or site

Interviews for this role will be held on 1st December2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

• Provide advice, guidance and training to colleagues and managers on data protection, Subject Access Requests, Freedom of Information requests and Environmental Information Regulations to support compliance with legal requirements.
• Manage and maintain records and tracking systems for information requests, working with services to gather information and ensure responses are provided within required timescales.
• Assess data breach reports, support risk mitigation activities and escalat[e] matters where appropriate.
• Communicate directly with customers regarding data protection enquiries and requests for information.
• Support communication and correspondence with the Information Commissioner’s Office, helping the council provide timely and high-quality responses.
• Work with services on Data Protection Impact Assessments, information sharing arrangements and compliance reporting to help protect the council’s information assets and reputation.

Ideal Candidate

• Educated to A level standard, or able to demonstrate an equivalent level of relevant experience in a professional working environment.
• You’ll have practical experience of completing Subject Access Requests (SARs), including direct, hands‑on experience of reviewing and redacting documents and information before disclosure.
• You need to have a sound understanding of Data Protection legislation and how it applies when handling personal and sensitive information. Knowledge of the Freedom of Information Act and Environmental Information Regulations is desirable.
• A confident communicator who can explain complex information clearly and build positive relationships with people at all levels.
• Able to handle sensitive and confidential information with professionalism, care and close attention to detail.
• Strong analytical and problem‑solving skills, with the ability to manage competing priorities and work effectively both independently and as part of a team.
• Comfortable using Microsoft Office applications and other digital systems needed to support service delivery.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round‑the‑clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

Take a look at our short booklet What makes us Milton Keynes City Council.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.