Senior Technical Officer (Income & Corporate Recovery)

Milton Keynes City Council; Milton Keynes; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Great holiday benefits

Excellent pension

Family friendly policies

Health cash plan

Bike purchase scheme

High street discounts

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is seeking a Senior Technical Officer for the Revenues and Benefits service. You will oversee complex income processing and sundry debt, advising on policy improvement and system issues while protecting council income.

The role offers flexible working with some home working, subject to service needs. You will bring extensive experience in income processing, credit control and related local government finance, supporting teams and partners across ICT, suppliers and

Qualifications

• Degree-level education or substantial focused experience with equivalent specialist knowledge.
• Extensive experience in income processing, sundry debt, financial administration, credit control, revenues or related local government finance.
• Proven ability to resolve complex enquiries, disputes and escalations with care and judgement.
• Skilled in using Microsoft Office and financial/case management systems to investigate issues and drive improvements.

Responsibilities

• Act as a key escalation point for complex income processing, sundry debt and system issues.
• Review and improve policies, procedures and guidance for accuracy and efficiency.
• Monitor performance, recovery progress and aged debt to support service improvements.
• Resolve complex queries and complaints with sensitivity and customer focus.
• Provide guidance, coaching and training to colleagues and maintain up-to-date procedures.

Skills

Income processing

Sundry debt

Credit control

Revenues & benefits

Microsoft Office

Education

Degree in finance or equivalent

Tools

Microsoft Office

Case management systems

Job description

Job Introduction

We're recruiting a Senior Technical Officer to join our Revenues and Benefits service.

Our Income and Corporate Debt team supports the accurate processing of income and the fair and effective recovery of money owed to Milton Keynes City Council.

In this rewarding role, you'll provide specialist support on complex income and sundry debt cases.

You'll help colleagues resolve operational issues, improve working practices and deliver accurate, consistent and customer-focused outcomes.

You'll work with council services, customers, information and communications technology colleagues, system suppliers and external partners to protect council income and improve the way we work.

You'll need substantial experience in income processing, sundry debt, financial administration, credit control, revenues, benefits or a related local government finance area.

The role offers flexible working including some home working, subject to the needs of the service.

This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day per week working from the office or site.

Interviews for this role will be held on 12th November 2026

At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Act as a key point of escalation for complex income processing, sundry debt and operational system issues.
• Review and improve policies, procedures and guidance so that services remain accurate, efficient and compliant.
• Monitor performance, recovery progress, aged debt, workloads and quality measures, using your findings to support service improvement.
• Resolve complex queries, disputes and complaints with sensitivity, sound judgement and a clear focus on the customer.
• Provide practical guidance, coaching and training to colleagues, while maintaining clear and up-to-date procedure notes and supporting materials.
• Work with council services, customers, partners, system suppliers and information and communications technology colleagues to improve processes, resolve issues and support changes to systems.

The Ideal Candidate

Degree-level education in a relevant field, or substantial focused experience and on-the-job training that provides an equivalent level of specialist knowledge.

Bringing extensive experience of income processing, sundry debt, financial administration, credit control, revenues, benefits or a related local government finance discipline.

Confident in resolving complex enquiries, disputes, complaints and escalations while treating customers respectfully and sensitively.

Skilled at using Microsoft Office and financial, income, debt or case management systems, with the ability to investigate and help resolve operational system issues.

Able to analyse operational information, identify risks and turn findings into clear reports and practical service improvements.

A dedicated, respectful and collaborative colleague who communicates clearly, builds effective relationships and remains organised when priorities compete.

Basic DBS

As part of the pre-employment checks, should you be offered the role, we'll carry out a Basic Disclosure and Barring Service (DBS) check.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Roles are either 'site based' or 'home based'.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.