Corporate Information Management (CIM) Operations Assistant (Post Room)

Cambridgeshire County Council; Huntingdon; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Wellbeing package

Additional annual leave (pro-rata)

Flexible bank holidays

Pension contributions

Development opportunities

Volunteer days

Job summary

Cambridgeshire County Council is hiring a CIM Operations Assistant to join the Corporate Information Management team in Stanton House, Huntingdon. The role is permanent and runs 29.5 hours per week, pro-rated from the entry salary scale.

You will support high-quality postal and records services and contribute to an efficient, customer-focused council operation. Key duties include processing post, managing records, assisting with the courier service, and advising on cost-effective options while

Qualifications

• GCSE English and Maths at grade C or above is required or equivalent.
• Experience in office administration is essential; postal environments or records management are desirable.
• MS Office proficiency and willingness to learn new systems are expected.

Responsibilities

• Process and sort incoming/outgoing post; operate folding/printing/scanning machinery.
• Prepare mail for collection and delivery and support internal courier service.
• Advise staff on cost-effective postal options to ensure best value.
• Maintain filing systems (paper and electronic) and support office operations.
• Assist with financial controls, such as coding for internal recharges and transactions.
• Ensure Health and Safety compliance and contribute to a safe workplace.
• Support equality, diversity, and inclusion initiatives.

Skills

Microsoft Office

Attention to detail

Numeracy

Customer service

Teamwork

Initiative

Education

GCSE English & Maths (A-C)

NVQ Level 2 / ECDL desirable

Tools

Outlook

Excel

Word

Job description

About the role

We are recruiting a CIM Operations Assistant to join our small Corporate Information Management (CIM) Team at Cambridgeshire County Council, based in Stanton House (Huntingdon). This role is offered for 29.5 hours per week and on a permanent basis.

In this role, you will play a key part in delivering high-quality postal and records management services, helping the Council operate efficiently and provide an excellent customer experience. This is an exciting opportunity to gain insight into work across the whole Council, develop your professional skills, and contribute to our vision of making Cambridgeshire 'healthy, fair and sustainable'.

The closing date for this advert is Sunday 8 November at midnight. Interviews will take place on Monday 16 November 2026 either in Huntingdon or Alconbury Weald.

Appointment to this role will be at the entry level of the advertised salary scale, and pro-rata for the number of hours contracted per week.

This role is not eligible for Skilled Worker visa sponsorship under the standard immigration rules. Sponsorship may only be possible for applicants who qualify under the current transitional arrangements.

What will you be doing?

• Processing and sorting incoming and outgoing post, including operating machinery for folding and inserting, as well as printing, franking and scanning.
• Preparing mail for collection and delivery.
• Assisting with the day-to-day operations of the Council's internal courier service.
• Advising staff on the most cost-effective postal options to ensure best value for money.
• Carrying out key records management duties, including using databases and spreadsheets to track records, returns, and ensure security and compliance with GDPR and other legislation.
• Processing documentation to support blue badge and bus pass applications.
• Maintaining accurate filing systems (paper and electronic) and supporting smooth office operations, including handling communications via Outlook and telephone, photocopying, and managing supplies.
• Assisting with financial controls, such as coding for internal recharges and processing transactions.
• Ensuring compliance with Health and Safety procedures and actively contributing to a safe working environment.
• Supporting equality, diversity, and inclusion initiatives throughout your work.

About you

• Educated to GCSE standard (A-C in English and Maths) or equivalent; an NVQ Level 2 or ECDL in a relevant subject is desirable.
• Confident using Microsoft Office applications (Word, Excel, Outlook, Internet) and willing to learn new IT systems.
• Strong attention to detail, numerate and literate, with a commitment to accuracy in both written and numerical tasks.
• Excellent communication skills, both verbal and written, with a customer-focused approach to service delivery.
• Ability to work effectively within a team, with flexibility to meet service demands, and capable of working on your own initiative.
• Experience in office administration is essential; experience in postal environments, records management, or local authority work is desirable.
• Understanding of confidentiality, Health and Safety, and equality, diversity, and inclusion.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage...

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers