Coroners Service Administrator

Cambridgeshire County Council; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Wellbeing package

4 weeks additional annual leave (pro‑r

Flexible bank holidays

Additional Voluntary Contributions to,

Development opportunities and coaching

Paid volunteering hours

IDEAL network peer support groups

Employee Recognition Awards

Cambs Rewards discounts

Car Lease and Cycle to Work schemes

Job summary

Cambridgeshire County Council is seeking a dedicated Coroners Service Administrator to support investigations, inquests and related proceedings. The role requires compassion, professionalism and the ability to handle sensitive situations with families and partner agencies.

You will manage confidential records, coordinate diaries and hearings, and provide general administrative support to ensure the Coroners Service runs smoothly.

Qualifications

• Excellent organisational and administrative skills with keen attention to detail.
• Ability to manage competing priorities and work under pressure.
• Confident with Microsoft Office and digital systems.
• Professionalism, discretion and confidentiality when handling sensitive cases.

Responsibilities

• Managing and maintaining accurate and confidential records.
• Processing referrals and enquiries via email, telephone and postal enquiries.
• Supporting the preparation and administration of inquests and court hearings.
• Undertaking court usher duties, welcoming attendees and assisting with hearing arrangements.
• Liaising with bereaved families, legal representatives, healthcare organisations, funeral directors and other partner agencies.
• Managing diaries, arranging meetings and booking hearing venues.
• Monitoring and recording reports and documentation received from external organisations.
• Providing general administrative support to ensure the smooth running of the Coroners Service.

Skills

Organisational skills

Administrative skills

Prioritisation

Communication

Discretion and confidentiality

Tools

Microsoft Office

Job description

About the role

We are seeking to appoint a dedicated and professional Administrator to join the Coroners Service. If you are highly organised, efficient, and motivated by making a difference within your community during some of the most challenging times in people's lives, we would welcome your application.

As a Coroner Service Administrator, you will play a vital role in supporting the day-to-day operation of the Coroner's Service. You will provide essential administrative support for investigations, inquests, and related proceedings, ensuring cases progress efficiently and sensitively. This role is well suited to someone who combines excellent organisational and communication skills with empathy and professionalism.

We are looking for candidates who are committed to delivering a high standard of customer service, can provide compassionate support to bereaved families, and are able to work effectively with a wide range of partner agencies and stakeholders. Professionalism, attention to detail, reliability, and a respectful approach are essential qualities for success in this rewarding role.

Full-time, office-based position working 37 hours per week.

What will you be doing?

Key Responsibilities:

• Managing and maintaining accurate and confidential records.
• Processing referrals and incoming correspondence, including email, telephone and postal enquiries.
• Supporting the preparation and administration of inquests and court hearings.
• Undertaking court usher duties, welcoming attendees and assisting with hearing arrangements.
• Liaising with bereaved families, legal representatives, healthcare organisations, funeral directors and other partner agencies.
• Managing diaries, arranging meetings and booking hearing venues.
• Monitoring and recording reports and documentation received from external organisations.
• Providing general administrative support to ensure the smooth running of the Coroners Service.

About you

We're looking for someone who:

• Has excellent organisational and administrative skills with strong attention to detail.
• Can manage competing priorities and work effectively under pressure.
• Is confident using Microsoft Office applications and other digital systems.
• Demonstrates professionalism, discretion and a commitment to confidentiality.
• Communicates clearly and compassionately with a wide range of people.
• Is comfortable dealing with sensitive and sometimes distressing situations.
• Works well independently whilst also contributing positively to a team environment.
• Is committed to providing excellent customer service.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage...

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.