Corporate Front of House Team Member

Westfield Health; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a prestigious corporate environment as a Front of House Team Member, where your role is pivotal in enhancing the customer experience. You'll be the first point of contact, providing a caring and proactive service to clients in a vibrant investment bank. This full-time position emphasizes exceptional customer service, strong communication, and teamwork. With a focus on employee wellbeing, you will contribute to a positive team culture and ensure a welcoming atmosphere. If you thrive in a busy environment and are passionate about customer service, this opportunity is perfect for you to shine in a supportive workplace.

Qualifications

• Experience in a customer service focused environment.
• Exceptional planning and organisation skills with multitasking ability.

Responsibilities

• Deliver excellent customer service levels that exceed expectations.
• Ensure the facility is always welcoming and professional.

Skills

Customer Service

Communication Skills

Planning and Organisation

Attention to Detail

Multitasking

Adaptability

IT Skills

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job title	Corporate Front of House Team Member
Location	Canary Wharf, London
Opportunity	Full Time, Permanent

The Front of House Team Member will work within the Front of House Team operating in a prestigious corporate environment within a large investment bank based in the heart of Canary Wharf, London where employee wellbeing is a key part of daily life.

As part of the Front of House team, you are accountable for all aspects of a busy reception being the first point of contact for this busy facility. Customer service is a key area of responsibility, central to providing our client’s employees with a caring and proactive fitness and wellbeing assistance service.

About the role

Main Duties:

• Monday to Friday working week, no weekend working.
• Deliver excellent customer service levels that exceed expectations.
• Form an integral part of the ‘Customer Journey’ and will strive to continually improve where possible.
• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
• Ensuring the facility is always welcoming and professional.
• Working closely with all departments and team members to ensure consistency and professional delivery of services.
• Complete membership and booking management tasks.
• Ability to educate members on the wider services offered through learning and awareness of the gym programme.
• Help drive a positive team culture of continued learning and improvement.

To succeed as part of the Front of House team you will have:

• Experience in a customer service focused environment.
• A team player with exceptional planning and organisation skills with the ability to multitask.
• Outstanding communication and customer service skills.
• Approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
• Excellent attention to detail.
• Ability to work in a pressurised environment.
• Flexible and ‘can do’ attitude.
• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues make happy customers; it’s a win-win!

To find out more about what makes up each of our Values, please see our website.

Are you interested?

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Help with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email [e-mail].