Corporate Events & Client Experience Specialist

WSH Group; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Choices discount platform

Training Academy

Job summary

Portico is recruiting an Event Specialist to join our workplace experience team within a leading auditing firm. The role focuses on delivering exceptional client experiences for a variety of events, meetings and experiences in a fast-paced corporate setting.

You will work closely with clients, internal stakeholders and operations teams to ensure events are planned and executed to the highest standard, with strict attention to compliance, safety, and professionalism.

Qualifications

• Strong event planning and project coordination skills.
• Excellent verbal and written communication skills.
• Exceptional organisational and time management abilities.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving skills and a proactive approach to challenges.
• Strong stakeholder management and relationship-building capabilities.
• Ability to work collaboratively within a team while taking ownership of responsibilities.

Responsibilities

• Plan, coordinate, and deliver a diverse range of corporate events from initial enquiry through to completion.
• Manage all event project delivery elements, ensuring deadlines and client expectations are met.
• Liaise with clients to understand requirements and provide professional, timely responses to all enquiries.
• Accurately record booking details and maintain event information within relevant systems.
• Maximise meeting and event space utilisation through knowledge of room capacities, facilities, and set-up options.
• Work collaboratively with colleagues and supporting departments to ensure exceptional service delivery.
• Identify, propose, and confirm all event requirements while ensuring compliance with legal, insurance, health and safety obligations.
• Build strong client relationships and continually seek opportunities to enhance the client experience.
• Take ownership of all client interactions and ensure effective communication across the business.
• Assist with onboarding and training of new team members, sharing knowledge and best practice.
• Maintain a clean, organised, and professional working environment.
• Report maintenance issues, faults, and hazards promptly.
• Attend team meetings, briefings, and one-to-one sessions, actively contributing ideas for continuous improvement.
• Adhere to all company and client policies, procedures, security protocols, and SOPs.
• Maintain proficiency in room booking and visitor registration systems.

Skills

Event planning

Project coordination

Communication skills

Organisation

Time management

Stakeholder management

Team collaboration

Problem solving

Attention to detail

Confidentiality

Tools

Booking systems

Event management tools

Job description

Portico is recruiting an Event Specialist to join our workplace experience team within a leading auditing firm. The role focuses on delivering exceptional client experiences for a variety of events, meetings and experiences in a fast-paced corporate setting.

You will work closely with clients, internal stakeholders and operations teams to ensure events are planned and executed to the highest standard, with strict attention to compliance, safety, and professionalism.