Corporate Digital Programme Manager

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 65,000 - 90,000; Full time

Job summary

East Lancashire Hospitals NHS Trust seeks a senior programme lead to drive the corporate digital transformation across Lancashire & South Cumbria. You will oversee architecture, identity & access management, and the Unified Corporate Service Platform, coordinating with NHSE, NHS BSA and multiple partners.

The role requires extensive healthcare digital programme experience, governance, and change management, with strong leadership and collaboration across regional teams. DBS checks apply.

Qualifications

• Educated to Master's level (or equivalent) with proven experience in delivering highly complex digital programmes.
• Project / Programme Management qualifications - PRINCE2, Agile Practitioner & Managing Successful Programmes.

Responsibilities

• Lead the delivery and implementation of the Corporate Digital target operating model and vision.
• Programme manage the technical enablement of corporate digital transformation across the organisation.
• Manage budgets, governance, risk, and stakeholder engagement for the digital programme.

Skills

PRINCE2

Agile Practitioner

MSP

Education

Master's level

Job description

The post holder will be the key point of contact with NHSE and NHS BSA for partnership work associated with Transforming People Services & NHS Future Workforce Solution technical architecture, including digital identity and access management, and digital assistants. They will programme manage the LSC wide Unified Corporate Service Platform transformation programme, working with Trusts, One LSC, and the supplier. This is a highly specialised, leadership and technical role requiring in depth knowledge and understanding of digital systems, technical and data architecture, and their interface with service design and delivery., 1. Lead on the delivery and implementation of the LSC approved Corporate Digital target operating model and vision, ensuring the vision is collaborative, technically viable and inclusive of related local, regional and national visions, striving for a unified approach. 2. Partner with NHSE and others to develop replicable technical blueprints for corporate digital and people digital identity and access management, that align with the NHS 10 year plan and transforming people services programme. 3. Programme manage the technical enablement of corporate digital transformation across LSC through the Unified Corporate Service Platform programme. Programme management 1. Responsible for the planning, implementation, and delivery of the unified corporate service platform and corporate digital programme across Lancashire & South Cumbria, including business case, strategy and programme management. 2. Ensure technical and strategic alignment with the Lancashire & South Cumbria Northern Star digital programme. 3. Lead change management programmes that enable the effective deployment and adoption of corporate digital systems and architecture across Lancashire & South Cumbria. 4. Programme and project management to ensure delivery of key milestones. 5. Effective stakeholder engagement and management (internal and external to Lancashire & South Cumbria) 6. Benefits identification and realisation, through effective business case development and deployment. 7. Chair relevant programme meetings, providing assurance on key delivery milestones. 8. Programme risk management, ensuring appropriate identification, description, scoring, mitigation and escalation arrangements. 9. Implement governance structures that ensure digital projects and programme(s) are delivered within scope, time, quality and budget 10. Develop and / or adhere to relevant policies and frameworks e.g. for risk assessment, clinical safety, Cyber Security, Information Governance and quality assurance processes. 11. Lead the programme within inputs from a wide network of expert stakeholders across local, regional central, and industry bodies to drive innovation Finance & commercials 1. Management of programme budgets and funding allocated by strategic partners, including NHSE. 2. Development and implementation of business cases required to deliver the programme, ensuring value for money, return on investment and additional benefits realisation. 3. Oversee the financial management of the digital programme, ensuring strategic allocation of budgets and resources in a way that is compliant with Standing Financial Instructions. 4. Commission technical support as required for the programme. 5. Work with procurement and industry to ensure oversight for the selecting, procuring, and implementation of digital technologies and systems in the programmes. Work closely with procurement and digital leaders to ensure technical solutions meet requirements and adhere to the highest data governance, cybersecurity, and compliance standards. Stakeholder activities 1. Implement effective stakeholder engagement and management strategies, recognising the highly complex nature of the programme - affecting all end users across LSC, corporate services and digital professionals, line managers and leaders. 2. Ensure effective communication, engagement and change agency, recognising that digital change often needs to address significant barriers to understanding, prioritisation, adoption and accessibility. 3. Act as a primary conduit between digital and people leaders in the IC for transformational corporate digital programmes, creating a culture of collaboration and innovation between groups across the region and providing expert advice Technical 1. Ensure the appropriate governance and technical expertise is in place to deliver the technical interoperability requirements. 2. Analysis of highly complex technical data and business processes to determine the most suitable systems, products and processes for the digital programmes; ensuring maximum productivity and efficiency within services and end user environments. 3. Ensure information governance, cyber security, data access and data migration requirements are in place. 4. Ensure standardised data and analytics arrangements are in place , enabled through system interoperability and data extraction requirements being appropriately specified and approved via the relevant DDaT governance.. 5. Lead process re-engineering with digital enablement to redesign how services are delivered and experienced. 6. Maintain an awareness of new technologies that will help to deliver the programme objectives, improving interoperability, leveraging data analytics and information management for improved decision-making and operational efficiency. People management 1. Working with other One LSC Digital Transformation Programme Leads, lead the digital programme resource required to deliver the digital transformation across the Corporate Digital projects across LSC.

• Educated to Master's level (or equivalent qualification or experience) with proven experience in delivering highly complex digital programmes. Project / Programme Management qualifications - PRINCE2, Agile Practitioner & Managing Successful Programmes, Significant management experience in health care systems and digital.
• Extensive track record of successful digital system implementation and project delivery.
• Experience of working across organisational boundaries and developing effective partnerships
• Experience of working with key external stakeholder partners e.g. NHSE
• Extensive experience of managing complex systems and services.
• Extensive experience of change management and improvement within health systems.
• Ability to effectively manage and prioritise own and team workload.
• Proven ability to effectively manage a variety of complex workstreams, meet demanding timescales and with competing priorities.
• Proven track record of ability to influence and challenge conflicting views and opinions effectively whilst delivering first class support service.
• Experience of creating organisation / multi organisation policies and standard operating policies.
• Monitoring and management of service budgets, ensuring best value for money and financial efficiencies.
• Experience of business process engineering.
• Experience of data analytics and technology, including data warehouse / data lakes.
• Practical experience and evidence of supporting and facilitating service improvement processes
• Record of achievement of delivering objectives and finding innovative solutions to problems.
• Broad experience and evidence of working in partnership with NHS organisations at all levels to deliver change and modernisation.
• Experience of change management associated with digital programmes.

Desirable criteria

• Experience of supervision, mentorship and management of teams and people., In depth understanding of the data and digital strategic aims of LSC and NHSE.
• In depth expert technical knowledge and experience in multiple digital systems, interfacing and interoperability.
• Ability to translate technical concepts into readily understandable documents and formal present to a wide range of internal and external stakeholders
• Successful strategic management in a complex organisation.
• Understanding of data architecture and standards
• Understanding of data interoperability - patient, people, finance & performance.
• Knowledge of AI technologies to support self-service
• Knowledge of RPA and its application to reduce transactional activity.
• Able to communicate effectively and work productively with technical and non-technical staff.
• Ability to analyse and present complex data and information to staff at all levels.
• Report writing and presentational skills with the ability to communicate effectively at all levels, internally & externally.
• A thorough awareness of information systems and standards in use within the NHS.
• Understanding of NHS financial and resource management, Well organised, methodical in your approach to problem solving
• Proven analytical abilities for highly complex situations.
• Customer focussed and excellent communication skills
• Able to demonstrate sound professionalism and work on own initiative
• Able to prioritise workload, ensuring that targets and critical deadlines are always met
• Able to lead and support Senior System Support and Project staff
• Ability to work under pressure.
• Work effectively as a member of a senior leadership team.
• Demonstrated commitment to Trust values.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rata. For posts on Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.

Disclosure and Barring Scheme (DBS)

• Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.