Corporate Customer Success — Undergraduate Placement (Hybrid)

Vwfs; Milton Keynes; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Discretionary bonus

Car schemes

Employer pension 9%

Private medical insurance (probation)

Job summary

VWFS is offering an undergraduate placement in Milton Keynes within the Fleet Corporate Services team. You will support corporate fleet customers through quotations, orders and in-life queries, collaborating with Fleet Sales, Account Managers, retailers and suppliers to deliver excellent service and spot business opportunities.

This 12-13 month placement runs with a hybrid policy, requiring in-office presence three days per week, and is aimed at undergraduates who are on a degree with a

Qualifications

• Well-developed verbal and written communication skills.
• Excellent customer service skills with empathy and understanding.
• Highly organised, accurate and able to work under pressure to demanding deadlines.
• Advanced Microsoft Office skills, especially Excel for reporting.
• Proactive, flexible and confident questioning existing approaches to find better ways of working.
• Able to work independently and as part of a team.
• IT literate with the ability to learn new systems quickly.

Responsibilities

• Support customers with quotations, orders, deliveries and in-life contract queries.
• Generate quotations, prepare sales proposals and progress signed orders within strict SLAs.
• Liaise with retailers, brands and multi-marque manufacturers to obtain customer quotations.
• Support bespoke customer requirements such as vehicle conversions, sign writing and non-standard products.
• Help manage customer dissatisfaction and end-of-contract disputes to maintain strong relationships.
• Provide reporting, rate books and tender documentation to support new business.
• Work with Fleet Sales and Account Management teams and attend customer-facing opportunities where appropriate.
• Review processes and identify potential improvements.

Skills

Verbal and written communication

Customer service

Organisational skills

Excel reporting

Proactive thinking

Independent & team work

Education

Undergraduate degree with placement year

Tools

Excel

Job description

VWFS is offering an undergraduate placement in Milton Keynes within the Fleet Corporate Services team. You will support corporate fleet customers through quotations, orders and in-life queries, collaborating with Fleet Sales, Account Managers, retailers and suppliers to deliver excellent service and spot business opportunities.

This 12-13 month placement runs with a hybrid policy, requiring in-office presence three days per week, and is aimed at undergraduates who are on a degree with a