Corporate Account Handler

Arthur J. Gallagher & Co. (AJG); Ipswich; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic global brokerage team where your passion for problem-solving will shine! As a Corporate Account Handler, you will play a pivotal role in safeguarding businesses and empowering their ambitions. This position offers the chance to work within a collaborative and competitive environment, focusing on building trusted relationships with clients. You will ensure high service standards, handle queries expertly, and assist in retaining valued clients. With exceptional benefits and a strong team culture, this role is perfect for those who thrive on supporting others and driving results in the exciting field of risk management.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic salary)

Income protection

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Access to discounted voucher portal

Qualifications

• Experience as an Account Handler in the commercial insurance market is essential.
• Knowledge of cross-class risks like Hospitality, Property, and Casualty is ideal.

Responsibilities

• Build long-lasting relationships with clients and provide exceptional customer service.
• Prepare accurate client documents and handle mid-term adjustments proactively.

Skills

Customer Service

Problem Solving

Commercial Awareness

Communication Skills

Interpersonal Skills

Analytical Skills

Education

GCSE or equivalent

Chartered Insurance Institute Qualifications (Cert CII, Dip CII, ACII)

Tools

MS Office

Acturis

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking to recruit an experienced Corporate Account Handler to join our successful Corporate division in Ipswich.

Our Corporate Division is a fast-paced, collaborative, and competitive group of professionals who are all driven to succeed. The ideal candidate is one who values a strong and supportive team culture, thrives in supporting others, and is a proactive problem solver.

Your aim is simple: provide exceptional customer service, retain your valued clients, and assist Account Executives and Account Directors to win new clients to add to our ever-expanding book.

With the highest integrity, you negotiate cleverly, respond proactively, and have commercial awareness of the market around you. You take pride when ensuring these high service standards are the norm for your customers.

How you'll make an impact

• Build long lasting relationships with clients, elevating yourself to a ‘trusted advisor’ status.
• Prepare top quality, accurate client documents, obtain renewal terms, and seek to provide alternative quotations before producing a final presentation for Account Executives to discuss with clients.
• Handle any mid-term adjustments in a proactive and responsive manner.
• Ensure all client details are recorded accurately and entered onto the system in a timely fashion.
• Expertly handle queries about client policies; whether it's your client directly or their insurer.
• Confirm cover with relevant insurers, process policies, and chase up outstanding documentation when required.
• Prepare debit notes and summaries of cover whilst ensuring the secure delivery of policy documentation from insurers. Check the documentation prior to sending to your clients with a keen eye for detail.
• Take care of account queries and credit control matters promptly, highlighting any concerns to Account Executives/Directors.
• Align with key legal and regulatory policies; safeguarding you and the business.

About You

• Previous experience working as an Account Handler within the commercial insurance market is essential.
• Knowledge within cross-class risks such as Hospitality & Leisure, Manufacturing, Property, Casualty, Professional Indemnity, D&O, Motor Trade/Fleet is ideal.
• Prior experience handling corporate clients would be an advantage; however, we would also be interested in experience handling SME commercial business.
• Risk aware in handling customer information, 100% customer centric, focused on the best possible outcome for our customers at all times.
• Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII, or ACII would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
• Due diligence and process-driven to deadlines, task-focused, results-oriented, and takes initiative when assisting team members.
• Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
• Proficient in MS Office, and Acturis experience would be advantageous.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get; depending on your job level, these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax-effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…