Personal Lines Account Handler

TieTalent; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance business is seeking a Personal Lines Account Handler to join their team in Ipswich. The role involves managing new business inquiries, fostering client relationships, and ensuring exceptional customer service within a supportive environment. Competitive salary and a comprehensive benefits package are offered to motivated individuals ready to develop their insurance careers.

Benefits

Company bonus scheme

Comprehensive benefits package

Professional development support

Stable office-based position

Qualifications

• Highly organised, self-motivated, and capable of managing multiple priorities.
• Technical knowledge in Personal Lines insurance (Motor, Home) is advantageous.
• Commitment to professional development.

Responsibilities

• Handle new business enquiries across multiple channels.
• Develop client relationships to maximise growth through conversions.
• Maintain accurate policy documents and detailed client records.

Skills

Time Management

Interpersonal Skills

Communication Skills

Organisational Skills

Education

Cert CII qualification

Tools

Personal Lines Insurance Knowledge

Job description

Employment Specialists Ltd is delighted to be recruiting for a Personal Lines Account Handler to join an established insurance business in Ipswich. This is a newly created position focused on providing exceptional service while developing new business opportunities.

Key Responsibilities as Personal Lines Account Handler

• Handle a diverse range of new business enquiries across multiple channels (telephone, email, post)
• Conduct comprehensive fact-finding to understand customer needs and provide tailored insurance solutions
• Develop existing client relationships to maximise growth through conversions, cross-selling and up-selling
• Contribute to divisional business plans and budget targets
• Work within company systems and procedures to maintain high service standards
• Review policy documents for accuracy and coverage
• Maintain detailed client records with information from insurers and customers
• Represent the division professionally to Clients, Insurers and other stakeholders
• Support colleagues across the division as required

About You

• Highly organised with excellent time management skills
• Self-motivated with a proactive approach to work
• Capable of effectively managing multiple priorities
• Strong interpersonal and communication abilities
• Technical knowledge in Personal Lines insurance (Motor, Home) would be advantageous
• Commitment to professional development and willingness to work towards Cert CII qualification

You'll be joining a busy, successful team where your contribution will be valued. The ideal candidate will be highly motivated, efficient, and ready to develop their insurance career in a supportive environment.

What's On Offer

• Competitive salary
• Company bonus scheme
• Comprehensive benefits package (details available upon request)
• Professional development support
• Stable office-based position in Ipswich

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