COO Business Operations Associate

Royal London; Alderley Edge; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension matching up to 14%

Private medical insurance

Job summary

Royal London is seeking a proactive coordinator to support People Priorities, DEI and colleague engagement across the COO function. You will help prepare timely updates, analyst briefs and decision-ready materials for senior leadership, turning data from networks and surveys into actionable improvement actions.

Work will involve close collaboration with the Group Early Careers team, scheduling induction activities and coordinating external submissions. A hybrid working pattern applies.

Qualifications

• Proven ability to organise multiple priorities and meet deadlines.
• Experience maintaining trackers and action logs with consistent documentation.
• Strong written communication for reports and materials.
• Analytical mindset to turn data into actionable insights.

Responsibilities

• Coordinate and track People Priorities, DEI and engagement activity across COO.
• Prepare updates, reports and materials for COO senior leadership.
• Gather, analyse and present data from networks, surveys and benchmarks for COO actions.

Skills

Organisation

Coordination

Data analysis

Stakeholder management

Written communication

Governance awareness

Tools

SharePoint

Excel

Job description

Job description:

Contract type: Permanent
Location:Alderley Park
Working style: Hybrid 50% home/office based

About the role

• Provide coordination and tracking support for agreed People Priorities, DEI and colleague engagement activity across COO, ensuring timelines are clear and progress visible.
• Support the preparation of updates, reports and materials for COO senior leadership, ensuring outputs are timely, well written and decision-ready
• Gather, analyse and present data and feedback from colleague networks, engagement surveys and external benchmarks to inform action plans and improvement activities for activities within COO.

• Working closely with the Group Early Careers team, provide the required operational co-ordination support for early careers activities within COO, including scheduling induction activities, local engagement activities and acting as an ongoing central point of contact and coordination.
• Manage submissions to industry awards, ensuring that stakeholders are aware of schedules and deadlines, supporting in the review of submissions and managing communications with external parties.

• Support COO representation at internal networks and external events, including coordinating attendance and any follow-up actions
• Assist with the creation of materials for briefings and presentations by COO Senior Leadership.

About you

• Proven organisational and coordination skills, with strong attention to detail and the ability to manage multiple priorities to deadline
• Experience maintaining trackers, action logs, SharePoint sites or similar tools, applying consistent record-keeping and documentation standards
• Strong written communication skills, able to produce clear, professional and engaging materials for different audiences
• Analytical mindset with the ability to turn data into clear insights and actionable outputs
• Confident engaging with a range of stakeholders and building trusted working relationships
• Comfortable working in a fast-paced environment with evolving priorities
• Awareness of governance, risk or control environments is beneficial.

About Royal London

We are the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We have always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We are an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.