Coo Business Operations Associate

Royal London Group; Alderley Edge; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension up to 14%

Private medical insurance

Job summary

Royal London Group in Alderley Park is seeking a COO Business Operations Associate to support the COO function, coordinating activities with SME partners and stakeholders to deliver people priorities, colleague engagement and inclusion initiatives. You will provide clear updates to senior leadership and help track progress across the function.

The role requires strong organisational, analytical and communication skills, with experience in trackers and governance.

Qualifications

• Proven organisational and coordination skills with attention to detail and the ability to manage multiple priorities to deadline.
• Experience maintaining trackers and documentation standards (e.g., SharePoint).
• Strong written communication to produce professional materials for different audiences.
• Analytical mindset with ability to turn data into actionable outputs.

Responsibilities

• Provide coordination and tracking support for People Priorities, DEI and colleague engagement across COO.
• Prepare updates, reports and materials for COO senior leadership.
• Gather and present data from colleague networks and surveys to inform improvement actions.
• Support Early Careers activities within COO, including inductions and engagement events.
• Manage submissions to industry awards and coordinate external communications.
• Support COO representation at internal networks and external events.

Skills

Organisational skills

Stakeholder management

Analytical mindset

Written communication

Attention to detail

Multi-tasking

Governance awareness

Tools

SharePoint

Job description

Contract type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based

We're looking for a COO Business Operations Associate to join our COO Business Operations team. Through close collaboration with our key SME business partners and other stakeholders, you'll play an important role coordinating activities within the COO function to deliver on our people priorities, colleague engagement activities and inclusion initiatives. This is a varied role where you'll be using strong organisational, stakeholder management and analytical skills to track progress, produce clear updates and support high-quality delivery across the function.

About the role

• Provide coordination and tracking support for agreed People Priorities, DEI and colleague engagement activity across COO, ensuring timelines are clear and progress visible.
• Support the preparation of updates, reports and materials for COO senior leadership, ensuring outputs are timely, well written and decision-ready
• Gather, analyse and present data and feedback from colleague networks, engagement surveys and external benchmarks to inform action plans and improvement activities for activities within COO.
• Working closely with the Group Early Careers team, provide the required operational co-ordination support for early careers activities within COO, including scheduling induction activities, local engagement activities and acting as an ongoing central point of contact and coordination.
• Manage submissions to industry awards, ensuring that stakeholders are aware of schedules and deadlines, supporting in the review of submissions and managing communications with external parties.
• Support COO representation at internal networks and external events, including coordinating attendance and any follow-up actions
• Assist with the creation of materials for briefings and presentations by COO Senior Leadership.

About you

• Proven organisational and coordination skills, with strong attention to detail and the ability to manage multiple priorities to deadline
• Experience maintaining trackers, action logs, SharePoint sites or similar tools, applying consistent record-keeping and documentation standards
• Strong written communication skills, able to produce clear, professional and engaging materials for different audiences
• Analytical mindset with the ability to turn data into clear insights and actionable outputs
• Confident engaging with a range of stakeholders and building trusted working relationships
• Comfortable working in a fast-paced environment with evolving priorities
• Awareness of governance, risk or control environments is beneficial.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We're an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.