Conveyancer / Case Handler

PLS Solicitors; Liverpool; Hybrid; GBP 30,000 - 43,000; Full time

Benefits offered by this job

Hybrid working

Uncapped bonus

Onboarding programme

Study support

Long-term development

Job summary

PLS Solicitors in Liverpool is seeking a Conveyancer / Case Handler for Residential and New Build teams. It is office-based for the first 3 months, then hybrid (2 days in office, 3 days WFH).

The role involves managing varied conveyancing caseloads from instruction to completion. We offer a structured onboarding programme, an uncapped quarterly bonus (£7k+ once established), study support, long-term development, and a healthy work-life balance with 22 days holiday (rising to 25) plus bank

Qualifications

• Experience supporting conveyancing transactions.
• Hands-on with Source of Funds checks.
• Confidently writing up reports for searches and sale enquiries.
• Strong communication and relationship-building skills.
• Excellent telephone manner and ability to explain conveyancing processes to clients.
• Organised, detail-oriented and solutions-focused.
• Familiar with case management systems (Proclaim a plus).

Responsibilities

• Manage a caseload of Residential or New Build transactions from start to finish.
• Liaise with clients, developers, solicitors and other stakeholders for seamless communication.
• Prepare and review legal documents and correspondence.
• Maintain accurate records on the CMS.
• Provide excellent customer service and promptly address client queries.
• Work towards exchange and revenue targets with a focus on five-star client feedback.

Skills

Conveyancing experience

Source of Funds checks

Searches and enquiries

Communication skills

Telephone manner

Organised

Relationship-building

Tools

Proclaim CMS

Job description

Conveyancer / Case Handler – Residential & New Build Teams

Location: Altrincham, WA14 5UW, or Liverpool, L3 2PP (office-based for first 3 months, then hybrid: 2 days office, 3 days WFH)

Hours: Full-time, Mon–Fri, 9:00–17:00

Salary: up to £30k base + competitive uncapped bonus (£7k+ once established)

Join our supportive, sociable and ambitious conveyancing teams as a Case Handler. We have opportunities available within both our Residential and New Build departments. You'll manage your own varied caseload of conveyancing transactions from instruction to completion – with tailored support, bonus schemes that reward your results, and the work-life balance of hybrid working.

What You’ll Do:

• Manage a caseload of Residential or New Build transactions from start to finish
• Liaise with clients, developers, solicitors, and other stakeholders to ensure seamless communication and (for New Build Case Handlers) building strong relationships with developers through excellent service.
• Prepare and review legal documents and correspondence.
• Maintain accurate and up-to-date records of all transactions on our CMS.
• Provide exceptional customer service, promptly addressing client queries/concerns.
• Work to exchange and revenue targets with a focus on five-star client feedback

What We’re Looking For:

• Experience supporting conveyancing transactions – we are open to applications from experienced Case Handlers, Conveyancing Assistants looking to step up, those from Estate Agent/Mortgage backgrounds with a good understanding of the conveyancing process.
• Hands-on experience with:
• Source of Funds checks (reviewing bank statements, conducting checks directly)
• Searches and sale enquiries (confident in writing up reports, not just ordering)
• Strong communication and relationship-building skills
• Excellent telephone manner - confident in explaining the conveyancing process to clients and building and managing relationships with developers
• Organised, detail-oriented, and solutions-focused
• Familiar with case management systems (Proclaim a plus)
• Passionate about delivering great service and achieving results

What You’ll Get in Return:

• A supportive, structured 6-month onboarding programme that combines classroom/MS Teams training with a gradual build-up of real-life casework - giving you the tools, confidence, and hands-on support to thrive from day one.
• Competitive quarterly bonus: our case handlers typically earn an average of £7-10k p/a once established, bonus is uncapped and based on your personal performance
• Study support options (employer-funded after 12 months) and ongoing training
• Long-term development opportunities and progression pathways into senior roles
• 22 days holiday (rising by 1 day for each year of service up to 25) + Bank Holidays, with buy/carry over options
• Employee benefits: death in service, EAP, counselling, and salary sacrifice (tech, nursery fees, gym, cycle, car)
• Extras: free conveyancing, mortgage advice, staff discounts

Why PLS?

We’re a fast-growing, modern law firm where people come first. We value individuality, invest in development, and foster a genuinely supportive culture. Join a team where you can grow, be yourself, and make your mark.

Please note: We do not accept unsolicited CVs from agencies. We are not bound by any terms and conditions in relation to unsolicited profiles submitted without prior agreement