Conversion Rate Optimisation Analyst

Darknoon; Stockton-on-Tees; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a skilled Conversion Rate Optimisation (CRO) Analyst to enhance client portfolios and drive impactful strategies. This exciting role offers the flexibility of hybrid working, allowing you to thrive in a supportive environment. You'll be at the forefront of developing innovative CRO strategies, ensuring client satisfaction through high-quality service and measurable results. With a focus on performance and adaptability, you will collaborate with internal teams to refine methodologies and achieve excellence. Join a dynamic team that values your contributions and offers competitive benefits, including unlimited holidays and a dog-friendly workspace.

Benefits

Unlimited paid holidays

Hybrid working model

Comprehensive health benefits

Dog-friendly workspace

High-performance MacBook

Monthly perks and treats

Free refreshments

Pension scheme

Cycle-to-work scheme

Training and development opportunities

Qualifications

• Extensive experience in CRO, either agency or client-side.
• Ability to work under tight deadlines and independently.

Responsibilities

• Own and nurture client portfolio relationships.
• Develop and implement industry-leading CRO strategies.

Skills

CRO expertise

Analytical mindset

Client relationship management

Data-driven approach

Strategy presentation skills

Tools

Google Data Studio

Google Tag Manager

Attribution tools

Job description

We're on the lookout for an experienced Conversion Rate Optimisation (CRO) Analyst to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We’re also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.

The CRO Analyst will be responsible for owning their client portfolio, leading and overseeing the implementation of CRO strategies to support growth and profitability. They will drive excellence with a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. A strong focus on performance will be essential, as they will aim to improve website performance continuously. Adaptability and strategic thinking are key, as they will respond proactively to evolving client needs and collaborate with internal teams to refine CRO methodologies for ongoing success.

Key Duties & Responsibilities

1. Client Portfolio Relationship: Nurture and own the relationship of your client portfolio.
2. Client Portfolio Retention: Ensure client retention remains high through strong relationships.
3. Promote High Standards: Deliver CRO services of high quality, ensuring full and efficient client servicing.
4. Client Happiness: Measure success via NPS and retention levels; take action when scores are below expectations.
5. Client Results: Strive to produce the highest CRO results, taking ownership and implementing improvements as needed.
6. CRO Strategy Ownership: Develop and own industry-leading CRO strategies, sharing insights across the business and implementing innovative approaches.

Requirements

• Extensive proven experience in CRO, agency or client-side.
• Expertise in CRO platforms, analytics, forecasting, and measurement tools.
• Experience in building and executing CRO strategies.
• Ability to work under tight deadlines, both independently and as part of a team.
• Senior-level client-facing experience and strategy presentation skills.
• Analytical mindset and data-driven approach.

Desirable

• Experience in eCommerce and digital media channels.
• Proficiency in Google Data Studio, Attribution, and Google Tag Manager.

Benefits

• Competitive salary with progression opportunities.
• Unlimited paid holidays.
• Hybrid working model.
• Comprehensive health and wellbeing benefits.
• Dog-friendly workspaces in Stockton-on-Tees and Manchester.
• High-performance MacBook.
• Monthly perks and treats.
• Free refreshments and social events.
• Pension scheme and cycle-to-work scheme.
• Training and development opportunities.

If you believe you’re the right fit for one of the UK’s leading eCommerce providers, we’d love to hear from you.

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Visualsoft is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all community sections, valuing skills, experiences, and perspectives.