Control Tower Support – Customer & Product Data Migration Team

Jobtailor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a governance-focused professional to support migration event control and incident coordination within a busy Control Tower environment. You will help mobilise, track runbooks, collect updates and log decisions as migrations progress.

The role emphasizes cross-team coordination, calmness under pressure, and meticulous communication, with a strong focus on delivering clear, auditable outcomes for migration events and post-event closure.

Qualifications

• Migration event governance is required.
• Relevant migration, operations, PMO or incident coordination experience is required.
• Experience with runbook and dashboard tools is required.
• Incident, dependency, decision and evidence management are required.
• War room processes are required.
• Strong organisation and prioritisation are required.
• Excellent attention to detail is required.
• Concise communication is required.
• Ability to coordinate multiple teams and priorities in real time is required.
• Calm and methodical under pressure is required.

Responsibilities

• Support the Migration Control Tower Lead with mobilisation and execution of the Migration Control Tower.
• Provide accurate integrated runbook tracking.
• Collect status updates.
• Control dependencies and issues.
• Log decisions.
• Manage communications.
• Complete post-event closure.
• Support the safe migration of TSB customers and products onto Santander platforms.
• Contribute to the end-to-end migration strategy.

Skills

Migration event governance

PMO experience

Incident management

War room processes

Prioritisation

Attention to detail

Concise communication

Cross-team coordination

Calm under pressure

Project management qualification

Education

Project Management Qualification

Tools

Runbook tools

Dashboard tools

Job description

• Support the Control Tower Lead with mobilisation and execution of the Migration Control Tower
• Provide accurate integrated runbook tracking
• Collect status updates
• Control dependencies and issues
• Log decisions
• Manage communications
• Complete post-event closure
• Support the safe migration of TSB customers and products onto Santander platforms
• Contribute to the end-to-end migration strategy

Requirements

• Migration event governance (Required)
• Relevant migration, operations, PMO or incident co-ordination experience (Required)
• Experience with runbook and dashboard tools (Required)
• Incident, dependency, decision and evidence management (Required)
• War room processes (Required)
• Strong organisation and prioritisation (Required)
• Excellent attention to detail (Required)
• Concise communication (Required)
• Ability to co-ordinate multiple teams and priorities in real time (Required)
• Calm and methodical under pressure (Required)
• Project or service management qualification (Preferred)

Core Competencies

Demonstrates expertise in migration event governance and incident management, with a strong focus on coordinating multiple teams and priorities effectively. Proficient in using runbook and dashboard tools to support migration strategies and ensure accurate tracking and communication.

Highest-signal resume keywords

• Migration Event Governance
• Runbook And Dashboard Tools
• Incident Management
• War Room Processes
• Project Or Service Management Qualification

Hard Skills

• Migration Operations
• PMO Experience
• Evidence Management
• Dependency Management
• Decision Logging

Soft Skills

• Strong Organisation
• Prioritisation
• Attention To Detail
• Concise Communication
• Calm Under Pressure

Certifications & Qualifications

• Project Management Qualification

Industry Keywords

• Migration Strategy
• Control Tower
• Post-Event Closure
• Status Updates
• Communication Management