Control Room Technician

Rullion Managed Services; Basingstoke; On-site; GBP 29,000 - 43,000; Full time

Job summary

Rullion Managed Services is seeking 4 Control Room Technicians to join a busy rail operation in Basingstoke. You will support the Control Room, providing rapid technical support and remote fault diagnosis to keep trains moving.

Ideal candidates have a strong rail engineering background with EMU knowledge and experience using ORBITA, OTMR, CCTV and EAM. On-site interviewing will take place in Wimbledon.

Qualifications

• HNC or equivalent in Electrical or Mechanical Engineering (desirable).
• Strong EMU technical knowledge.
• Experience using ORBITA, OTMR, CCTV and EAM systems.
• Good IT skills including Microsoft Excel.

Responsibilities

• Provide technical support during train service with Customer Control Room staff.
• Manage and coordinate responses to in-service faults.
• Monitor live ORBITA feeds and respond quickly to issues and alerts.
• Carry out remote investigations using ORBITA, OTMR, CCTV and other available systems.
• Analyse faults and provide detailed technical information and investigation packs to technicians or depot teams.
• Raise and manage work orders using the EAM system.
• Coordinate activities relating to in-service faults and provide rapid technical support to operational teams.
• Support planning activities and ensure accurate technical records are maintained.
• Present clear and practical electrical/mechanical engineering solutions to the customer.

Skills

EMU knowledge

Fault investigation

Communication skills

Leadership

Attention to detail

Record keeping

Education

HNC in Electrical/Mechanical Eng

Tools

EAM

ORBITA

OTMR

CCTV

Excel

Job description

Control Room Technician - 4 Vacancies

Location: Basingstoke ROC

Interview Location: Wimbledon - On-Site Interview

Contract: Until 31 January 2027

Pay: £25.18 per hour PAYE

Shift: Panama Roster

Ready to take the next step in your rail engineering career?

We're looking for 4 experienced Control Room Technicians to join a busy rail operation in Basingstoke. This is an excellent opportunity for a Rolling Stock Engineer or experienced rail technician looking to progress into a technically focused control room role.

You’ll play a key role in supporting the customer's Control Room team while trains are in service, providing rapid technical support and remote fault diagnosis to help resolve performance issues and in-service failures.

This is a role where your technical knowledge can make a real difference - identifying issues, analysing live data and providing clear engineering solutions to keep the railway moving.

What will you be doing?

• Work closely with customer Control Room staff to provide technical support during train service.


• Manage and coordinate responses to in-service failures.


• Monitor live ORBITA feeds and respond quickly to emerging issues and alerts.


• Carry out remote investigations using ORBITA, OTMR, CCTV and other available systems.


• Analyse faults and provide technicians or depot teams with detailed technical information and investigation packs.


• Raise and manage work orders using the EAM system.


• Coordinate activities relating to in-service failures and provide rapid technical support to operational teams.


• Support planning activities and ensure accurate technical records are maintained.


• Present clear and practical electrical/mechanical engineering solutions to the customer.

What are we looking for?

We're looking for someone with a strong rail and rolling stock engineering background, who is confident analysing technical problems and communicating solutions in a time-critical environment.

You'll ideally have:

• HNC or equivalent in Electrical or Mechanical Engineering - desirable.


• Strong EMU technical knowledge.


• Previous rail experience, either in rolling stock maintenance or train riding.


• Experience investigating and resolving technical faults.


• Knowledge of ORBITA or similar rail monitoring systems.


• Experience using computer-based asset management systems/EAM.


• Good IT skills, including Microsoft Excel.


• Excellent communication and interpersonal skills.


• Strong leadership and decision-making abilities.


• A methodical approach with excellent attention to detail and record keeping.

Shift Pattern - Panorama Roster

• 5 days: 07:00-19:00, followed by 5 days off.


• 4 nights: 19:00-07:00, followed by 3 days off.


• 5 days: 8.5-hour cover shift, followed by 4 days off.


• 2 days: 07:00-19:00 + 3 nights: 19:00-07:00, followed by 4 days off.

Why apply?

This is a fantastic opportunity to move into a high-impact technical control room position, using your rolling stock knowledge in a role that combines fault diagnosis, live operational support, technical decision-making and customer interaction.

If you have the rail engineering experience and technical ability to diagnose problems, make decisions and keep trains moving, we want to hear from you.

Please note: Interviews will be held on-site in Wimbledon.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.