Area Support Officer

OCS Group limited; Connah's Quay; On-site; GBP 14,000 - 19,000; Full time

Job summary

OCS Group Limited is seeking an Area Support Officer to provide security cover across multiple client sites in the UK. The role requires adaptability to different environments, maintaining professionalism and delivering high‑quality security services.

You will patrol, monitor CCTV, log activities, respond to incidents and support continuity across sites. A valid SIA licence, Right to Work in the UK and a driving licence are essential, along with good communication and interpersonal skills.

Qualifications

• Must hold a valid SIA licence.
• Right to work in the UK is essential.
• UK driving licence and access to own vehicle are required.
• Excellent communication and interpersonal skills are essential.
• Reliable and adaptable with strong attention to detail.

Responsibilities

• Provide flexible security cover across multiple client sites.
• Conduct regular site patrols and inspections.
• Monitor CCTV and respond to alarms and incidents.
• Maintain accurate logs and daily occurrence records.
• Support operational continuity across sites as required.
• Deliver high-standard customer service and professional conduct.

Skills

SIA Licence

Right to Work in the UK

Driving licence

Communication skills

Interpersonal skills

Computer literacy

Tools

CCTV systems

Access control systems

Job description

Days of Working: This is a mobile, multi-site role, requiring flexibility to support operational needs around , shift patterns will vary depending on site requirements. We are seeking a professional, reliable, and adaptable Area Support Officer to provide flexible security cover across multiple client locations. This role requires an individual who can quickly adapt to different environments, maintain high standards of professionalism, and deliver a first-class security service while ensuring the safety and security of people, property, and assets. The successful candidate will be responsible for monitoring site activity, conducting patrols, maintaining accurate records, responding to incidents, and supporting operational continuity through flexible deployment across designated sites. As part of your role, your key responsibilities will include, but are not limited to: Provide professional security cover across multiple client sites, ensuring a consistently high standard of service delivery.

• Conduct regular site patrols and inspections in accordance with assignment instructions and site-specific procedures.
• Monitor premises visually and via CCTV systems, responding appropriately to alarms, incidents, and security alerts.
• Support the safety and security of people, property, assets, and premises at all times.
• Record vehicle movements, visitor access, contractor attendance, and all site activities, maintaining accurate logs and daily occurrence records.
• Monitor site activity and report suspicious behaviour, security breaches, or operational concerns promptly.
• Ensure access control procedures are followed in accordance with site requirements and security protocols.
• Maintain accurate security records, incident reports, and operational documentation.
• Ensure all duties are completed in line with assignment instructions, company policies, and client requirements.
• Comply with company Health & Safety policies, procedures, and management plans at all times.
• Provide flexible support across multiple locations, adapting to varying environments and operational requirements.
• Cover annual leave, sickness absence, and other staffing shortfalls as required to maintain service continuity.
• Demonstrate flexibility in relation to working patterns, shift schedules, and deployment locations.
• Deliver excellent customer service and maintain positive working relationships with clients, visitors, contractors, and colleagues.
• Present a professional image at all times as an ambassador for both OCS and the client. Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Valid SIA Licence.
• UK Driving licence and use of own vehicle
• Confident computer literacy and ability to operate security systems.
• Strong communication and interpersonal skills, with the ability to engage effectively with individuals at all levels.
• Excellent attention to detail and ability to remain vigilant in a busy environment.
• Professional approach with high standards of personal presentation.

Desirable:

• Previous experience within a security environment.
• Experience using CCTV and access control systems.
• Flexible approach to working across multiple sites. OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS? Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)