Hybrid role - Security officer and Control Room Operator

Mitie Group plc.; Eccles; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

On-site parking

Full onsite training

Cycle to Work Scheme

Benefits package

Job summary

Mitie Group plc. is seeking a Control Room Operator to join our security team. You will monitor CCTV, intruder and fire alarm panels, escalate incidents, and respond to emergencies while maintaining accurate records and ensuring safety compliance.

The role requires valid SIA DS and CCTV licences, strong problem-solving ability, and excellent communication skills. On-site role with comprehensive benefits and training.

Qualifications

• Valid SIA DS Licence & CCTV Licence (Essential)
• Ability to problem solve under pressure
• Ability to multi-task and prioritise daily workload
• Excellent communication and customer service skills
• Adhere to health & safety at all times

Responsibilities

• Monitor CCTV, intruder and fire alarm panels and log incidents accurately
• Escalate incidents and report Health and Safety concerns
• Respond to emergencies and produce accurate reports
• Oversee perimeter access for staff, visitors and contractors
• Maintain clear logs and uphold health and safety standards

Skills

SIA DS Licence

CCTV Licence

Job description

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We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

Your key responsibilities will include assisting with daily operational requirements – ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escalade incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, apply today! Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.

What's in it for you?

• £14.05p per hour
• A friendlysupportive team
• Opportunities to progress
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Fully funded uniform
• Annual leave accrual
• Full onsite training
• Cycle to Work Scheme
• Free onsite parking

What's in it for you?

• A friendly supportive team
• Opportunities to progress
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Fully funded uniform
• Annual leave accrual
• Full onsite training
• Cycle to Work Scheme
• Free onsite parking

About the Role:

• Dual officer role (Control Room Operator/Security Officer)
• Good level of concentration and coordinating
• Good communication skills and effective report writing capabilities
• Physical protection of the premises from any external or internal threats and preservation of life
• Prevention of loss of assets, critical technology, sensitive information or reputational damage
• Thorough knowledge of the client to minimise impact to business areas, elevate where appropriate and understanding of critical systems
• Oversee perimeter access through reception for staff, tenants, contractors, and visitors.
• Undertaking patrolling, searching and emergency response procedures.
• Monitor access and egress of personnel and guests and respond to breaches
• Maintain clear and legible records and logbook Adhere to health & safety at all times.
• Any other duties deemed necessary

About You:

• Valid SIA DS Licence & CCTV Licence (Both Essential)
• Ability to demonstrate that you can problem solve under pressure
• Ability to multi-task and prioritise daily workload
• Passionate about delivery excellent service
• Willing to embrace a new and exciting challenge.
• Front of house experience
• Excellent communication and customer service skills
• Adhere to health & safety at all times
• Any other duties deemed necessary

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.