Control Room Manager

Tozer Group; Wakefield; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Company pension

26 days holiday + 8 bank holidays

Long-term career development

Ownership of new control room function

Job summary

Tozer Group is seeking an experienced Control Room Manager to lead the Wakefield-based Performance & Monitoring team for a Battery Energy Storage System (BESS) portfolio. You will own day-to-day operations, coordinate 24/7 monitoring, manage alarms, and deliver availability and performance reporting to clients.

The role requires strong leadership, hands-on control room experience, and a track record of process improvement, with the UK driving licence as a must.

Qualifications

• Experience managing a control room, NOC or similar 24/7 monitoring function.
• Strong people management, rotas and performance development.
• Knowledge of GB electricity system, generation/storage or energy assets.
• Experience with alarm management and data reporting.

Responsibilities

• Oversee day-to-day operation of Wakefield control room, rotas and procedures.
• Lead the Control Room Monitoring and Performance & Monitoring teams.
• Maintain high standards for alarm handling and escalation.
• Ensure incidents are escalated and closed within timescales.
• Manage high-quality shift handovers and reporting across sites.
• Analyze availability and performance with engineering teams.

Skills

People management

Operational leadership

24/7 monitoring

SCADA knowledge

Alarms and incident management

Data analysis

Client reporting

Communication skills

Tools

SCADA

Power BI

Remote monitoring systems

Job description

Control Room Manager - Performance & Monitoring - BESS

Location: Wakefield, West Yorkshire

Salary: Up to £65,000 + up to 20% bonus

Contract: Permanent, Full Time

Hours: Monday-Friday, with management on-call rota

Driving Licence: Full UK licence required

The Opportunity

An exciting opportunity has arisen for an experienced Control Room Manager to join a rapidly growing renewable energy business operating a portfolio of large-scale energy infrastructure across the UK.

The business operates a 24/7 control room responsible for monitoring asset performance, managing alarms and incidents, and producing critical availability and performance reporting for clients.

This is a newly created position where you will take overall ownership of the control room function, including day-to-day operations, team leadership, alarm management, reporting, performance analysis and continuous improvement.

This is an excellent opportunity for someone with a background in control room management, network operations, energy operations or 24/7 monitoring who is looking to take ownership of a growing function within the renewable energy sector.

Key Responsibilities

• Take responsibility for the day-to-day operation of the Wakefield control room, including rotas, coverage, procedures and team competence.
• Lead and manage the Control Room Monitoring and Performance & Monitoring teams.
• Set and maintain high standards for alarm handling, triage, prioritisation and escalation.
• Ensure incidents and control room actions are appropriately escalated and closed within agreed timescales.
• Maintain high-quality shift handovers and operational processes.
• Oversee daily, weekly and monthly availability and performance reporting across sites and clients.
• Investigate availability losses and underperformance, working closely with engineering and field service teams.
• Monitor CCTV and security alarms, coordinating escalation to relevant authorities, on-call teams and clients where required.
• Provide control room input into health & safety, control of work and regulatory notifications.
• Present performance information and actions during client service review meetings.
• Identify opportunities to improve control room processes, automation, reporting and operational readiness.
• Support the integration of new sites and assets into the control room portfolio.

About You

We're looking for an experienced operational leader who can take ownership of a busy control room environment and drive high standards across the team.

You will ideally have:

• Previous experience managing a control room, Network Operations Centre (NOC) or equivalent 24/7 monitoring function.
• Strong people management experience, including rotas, performance management and team development.
• Working knowledge of the GB electricity system and generation, storage or other energy assets.
• Practical experience with SCADA and remote monitoring systems, including alarm management.
• Strong analytical and data-handling skills, with the ability to challenge and validate performance figures.
• Excellent written and verbal communication skills, including experience reporting to clients and senior management.
• A track record of improving processes, response times and operational standards.
• Full UK driving licence and the right to work in the UK.

Desirable Experience

• Battery Energy Storage Systems (BESS)
• Flexible generation or gas generation
• Renewable energy operations
• Optimisation and route-to-market platforms
• Balancing Mechanism and ancillary services
• NESO, DNO or supplier-facing reporting
• Availability and metering data
• HV/LV safety rules, permits to work and isolation procedures
• Power BI or automated/scripted reporting

The Person

We're looking for someone who:

Takes ownership and sees things through to completion.

Is highly accurate and understands the importance of reliable operational data.

Remains calm under pressure and knows when to elevate.

Is a confident, fair and direct people manager.

Can build strong relationships with field engineers, clients, commercial teams and senior management.

Is passionate about improving processes and raising operational standards.

What's on Offer?

• Salary up to £65,000
• Up to 20% annual bonus
• Company pension contribution
• 26 days holiday + 8 bank holidays
• Permanent position with long-term career development
• Opportunity to take ownership of a newly created control room function
• Work within a rapidly growing renewable energy business
• Exposure to a diverse portfolio of energy infrastructure

Location: Wakefield, West Yorkshire