Control Operations Programme Lead (Hybrid)

Doist; Sheffield; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Our client in the Information Technology and Services industry is seeking a Programme Manager – Control Operations to own delivery and governance for cross-control initiatives and coordinate BAU across Control Operations. You’ll ensure “no surprises” execution, timely escalation, and leadership-ready reporting.

Key duties include front door for cross-control initiatives, BAU coordination, stakeholder management, LT support, building bench strength, and end-to-end ownership with proactive risk

Responsibilities

• Front door for cross-control initiatives: intake/triage, define scope and plan, coordinate deliverables and dependencies, maintain RAID/trackers, run governance cadence, elevate blockers early with facts/options, provide timely status reporting.
• BAU coordination across the team: resource/capacity planning and cover, budget tracking/forecasting support, coordination and submission of packs/materials/metrics, improve ways of working (templates, reporting, governance hygiene).
• Stakeholder management: align partners across controls/risk/audit/ops/tech, land decisions, resolve day-to-day friction, provide concise comms.
• LT support & cover: act as an extension of LT (OIC when required), produce decision-ready updates with clear narrative and recommendations.
• Build bench strength: delegate, coach GCB5/6, create cross-cover and repeatable processes.
• GCB4 capabilities (bar)
• End-to-end ownership (We Take Responsibility): delivers outcomes from plan to closure; exceeds by leading across boundaries as default owner.
• “No surprises” risk leadership (We Get It Done): early escalation + accurate metrics; exceeds by anticipating risk and improving control hygiene.
• Decision-driving influence (We Value Difference / We Get It Done): aligns stakeholders and lands decisions; exceeds by unblocking contentious topics across pods.
• Strategic prioritisation (We Take Responsibility / We Get It Done): makes sensible trade-offs; exceeds by shaping priorities and simplifying complexity for LT.
• LT support & cover (We Succeed Together / We Take Responsibility): reliable OIC and LT-ready packs; exceeds by reducing LT involvement via crisp options/recommendations.
• Builds capability (We Succeed Together): coaches and creates cover; exceeds by developing successors and scalable ways of working.

Job description

Our client in the Information Technology and Services industry is seeking a Programme Manager – Control Operations to own delivery and governance for cross-control initiatives and coordinate BAU across Control Operations. You’ll ensure “no surprises” execution, timely escalation, and leadership-ready reporting.

Key duties include front door for cross-control initiatives, BAU coordination, stakeholder management, LT support, building bench strength, and end-to-end ownership with proactive risk