Control Centre Assistant

Nottinghamshire Healthcare NHS Foundation Trust; Rampton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust in Rampton Hospital is seeking a Control Centre Assistant to join the Security Department. You will work in Reception and Control Room, operate access systems, monitor CCTV and radio, and help maintain a safe environment for patients, staff and visitors.

The role requires GCSEs (A–D) with IT knowledge, excellent communication, and the ability to work flexibly across day, night and weekends.

Qualifications

• GCSEs (A-D) with IT knowledge.
• Excellent communication skills, verbal and written.
• Ability to work with minimal supervision in a secure hospital environment.

Responsibilities

• Provide front-facing service and information to patients, staff, contractors and visitors.
• Carry out reception and security duties in the Entry Building, including operating access systems.
• Search staff, patients, contractors and visitors as required by the Team Leader.
• Operate CCTV, digital radio and other security systems; monitor security equipment.
• Carry out perimeter checks and report findings to Duty Team Leader.

Skills

Communication

IT skills

Education

GCSEs (A-D) with IT knowledge

Tools

CCTV

X-Ray equipment

Metal detection equipment

Electronic heartbeat detector (Microsearch)

Access control systems

Digital radio system

Job description

As a Control Centre Assistant, you will work as a member of a large team in both Reception and Control Room within a high secure Hospital. You will operate a variety of complex access and egress systems which will contribute to a safe and secure environment for patients, visitors, contractors and staff. You will possess excellent communication and interpersonal skills and be capable of working in a people orientated environment within a secure setting.

You will provide a front facing service offering information and advice to a wide range of customers with different needs - hospital staff, contractors, professional and social visitors in challenging situations. You will be required to work as part of a flexible team working shifts over a 24 day, 365 days per year which will include weekend, bank holiday and night working.

You will provide a reception and security service to the Hospital, operate specific security systems and equipment within the Entry Building in both Reception and Control Room, including:

• X-Ray machines
• Metal detection equipment
• Microsearch electronic heartbeat detector system for Vehicle searches.
• Operation of the Visitor, Contractor and Staff computerised access systems.

You will carry out searching of staff, patients, contractors and visitors, both persons and property as instructed by a Team Leader.

Operating the digital radio system, monitoring CCTV.

You will be able to demonstrate excellent communication and IT skills as well as being highly motivated and willing to adopt a flexible approach to working practice.

Carry out checks of the perimeter fence reporting any findings to the Duty Team Leader.

GCSE or equivalent with grades from A-D with IT knowledge.

Excellent communication skills verbal and written. Work on own initiative with minimal supervision.

Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

An exciting, challenging and rewarding opportunity has arisen for a Control Centre Assistant post to work within the Security Department at Rampton Hospital. The main Control Centre forms the only access and egress points in and out of Rampton hospital, it is the first line of security and operates within a wider Security Department ensuring a safe and secure environment for patients, visitors, contractors and staff across the Rampton hospital site.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

• We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
• The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
• The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
• Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
• You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.