Carer & Patient Experience Worker

Nottinghamshire Healthcare NHS Foundation Trust; Rampton; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Carer & Patient Experience Team at Rampton Hospital, part of Nottinghamshire Healthcare NHS Foundation Trust, seeks a Carer & Patient Experience Worker to support carers, families, volunteers and patients and to strengthen involvement in care and visiting activities.

The role focuses on improving visitor experience, enabling carer participation, and coordinating ward contacts, with duties including TOC activities and arranging visits, interpreters and posts across wards.

Responsibilities

• To manage and oversee the social visitor accreditation process through liaison with social workers, multi-disciplinary teams and security staff in line with visiting procedures and ensuring this is communicated to relevant departments.
• To act as Ward Carer Link for a particular care stream as part of the 'Triangle of Care' (TOC) agenda - providing 1:1 support, organise and facilitate any staff group sessions aiding with TOC assessments, carer information and attend ward community meetings.
• To improve patient and carer experience of the ward and enhance carers/ ward staff communication.
• To support and facilitate onsite visits between social visitors and patients often being the sole member of staff on those visits. This includes leading on onsite child and virtual visits.
• To organise and book any interpreters required for any social visit. To provide the technical instruction / equipment or assistance to ward staff if required for MS Teams Interpreters.
• To navigate clinical systems (RIO) to gain relevant patient information (mental/physical/risk/ historical and current issues prior to social visits) & to feedback and report on patient / carer contact.
• To liaise with social workers and ward staff prior to supporting any visit and feedback to the wider MDT (Multi-Disciplinary Team) about visits or issues raised in carer contact via the Trust wide RIO patient recording system.
• To maintain accurate, timely and relevant clinical records. To maintain the safe custody of healthcare records or other confidential information.
• To support and be on the ward if we are there to release a ward staff member to enable an onsite or purple visit to go ahead.
• To assist organising and supporting social visitor meetings and involvement events at Rampton Hospital. To develop and ensure carer involvement.
• Support planned collaborative events at specific points of the year (e.g. National Volunteering Week, Mental Health Awareness Week, National Carers Week, patient Oscar events etc) to share and celebrate the positive contribution volunteers and Carers make to our organisation, our services and to the lives of patients.
• To support ward staff in the implementation the patient / carer communication plans.
• To support relevant 'carer awareness' training sessions to staff as required.
• To maintain safeguarding responsibilities for children and vulnerable adults in line with Trust policy, and Local Authority procedure and guidance, including making timely child and adult safeguarding referrals, as required.

Job description

An opportunity has arisen for a Carer & Patient Experience Worker to join the Carer & Patient Experience Team at Rampton Hospital. Rampton is a national high secure hospital and is based in rural North Nottinghamshire. (if x2 persons apply and are successful at interview, there is the possibility of an x2 18:75 per week hour job share posts) To support Carers, family and volunteers and patients in their engagement, participation and involvement towards patient care and the visiting the hospital. The role plays a central role in ensuring carers have appropriate network of support around them and their role in supporting the best health outcomes of the patients who we provide services and support too. Please read job description for role details. Please note that this post does not meet the pay or skill level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa. Team purpose: To improve the overall visitor experience of the hospital. To enhance the life of the patient by acting as carer link between patient wards and other departments by raising awareness of and supporting the carer and involvement / participation strategy. To support and champion the carer and patient involvement / experience across the hospital. #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

• To manage and oversee the social visitor accreditation process through liaison with social workers, multi-disciplinary teams and security staff in line with visiting procedures and ensuring this is communicated to relevant departments.
• To act as Ward Carer Link for a particular care stream as part of the 'Triangle of Care' (TOC) agenda - providing 1:1 support, organise and facilitate any staff group sessions aiding with TOC assessments, carer information and attend ward community meetings.
• To improve patient and carer experience of the ward and enhance carers/ ward staff communication.
• To support and facilitate onsite visits between social visitors and patients often being the sole member of staff on those visits. This includes leading on onsite child and virtual visits.
• To organise and book any interpreters required for any social visit. To provide the technical instruction / equipment or assistance to ward staff if required for MS Teams Interpreters.
• To navigate clinical systems (RIO) to gain relevant patient information (mental/physical/risk/ historical and current issues prior to social visits) & to feedback and report on patient / carer contact.
• To liaise with social workers and ward staff prior to supporting any visit and feedback to the wider MDT (Multi-Disciplinary Team) about visits or issues raised in carer contact via the Trust wide RIO patient recording system.
• To maintain accurate, timely and relevant clinical records. To maintain the safe custody of healthcare records or other confidential information.
• To support and be on the ward if we are there to release a ward staff member to enable an onsite or purple visit to go ahead.
• To assist organising and supporting social visitor meetings and involvement events at Rampton Hospital. To develop and ensure carer involvement.
• Support planned collaborative events at specific points of the year (e.g. National Volunteering Week, Mental Health Awareness Week, National Carers Week, patient Oscar events etc) to share and celebrate the positive contribution volunteers and Carers make to our organisation, our services and to the lives of patients.
• To support ward staff in the implementation the patient / carer communication plans.
• To support relevant 'carer awareness' training sessions to staff as required.
• To maintain safeguarding responsibilities for children and vulnerable adults in line with Trust policy, and Local Authority procedure and guidance, including making timely child and adult safeguarding referrals, as required.
• NB: this is not an exhaustive list of duties and may be changed in line with service needs in conjunction with the post holder. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
• Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.