Contracts Administrator

Confidential; Swindon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Confidential is seeking a Contracts Administrator to join their team near Swindon, Wiltshire. The role focuses on coordinating maintenance requests and scheduling field engineers across multiple sites, while maintaining excellent customer communications.

Ideal candidates will have experience in help desk or building services environments, strong organisational ability, and familiarity with managing high volumes of calls. A competitive package is on offer.

Qualifications

• Experience in a Help Desk, Facilities or Building Services environment.
• Strong organisational and multitasking skills.
• Confident handling a high volume of calls and requests.
• Excellent communication and customer service skills.

Responsibilities

• Act as the main point of contract between building managers and field engineers.
• Handle incoming maintenance requests via phone and email.
• Log, prioritise and allocate reactive and planned jobs.
• Schedule engineers and coordinate workloads across multiple sites.
• Provide regular updates and ensure clear communication throughout the job lifecycle.

Skills

Help desk

Facilities

Building services

Organised

Tools

Simpro

Verisae

Job description

Contracts Administrator

Swindon, Wiltshire

A well-established HVAC, FM & M&E contractor is seeking a Help Desk Administrator to join their growing team based NEAR Swindon. This is an excellent opportunity for an organised and confident individual to play a key role within a busy building services environment.

The Role

• Acting as the main point of contract between building managers and field engineers.
• Handling incoming maintenance requests via phone and email.
• Logging, prioritising and allocating reactive and planned jobs.
• Scheduling engineers and coordinating workloads across multiple sites.
• Providing regular updates and ensuring clear communication throughout the job lifecycle.

What We're Looking For:

• Previous experience within a Help Desk, Facilities, or Building Services environment (preferred).
• Strong organisational and multitasking skills.
• Experience with Simpro or Verisae would be beneficial but not essential
• Confident handling a high volume of calls and requests.
• Excellent communication and customer service skills.

The Contracts Administrator will be on 25,400 + Package.