Contract Manager

Mears Group; Birmingham; On-site; GBP 47,000 - 58,000; Full time

Benefits offered by this job

Company car allowance

Private Medical Insurance

4%–6% pension contribution matched by

Job summary

Mears Group in Birmingham is seeking an experienced Repairs & Maintenance Manager to lead responsive repairs and maintenance across occupied and void homes. You will manage supervisors, operatives and subcontractors, ensure works are safe, compliant and delivered on time, and drive service improvements with a focus on customer satisfaction.

This permanent, full-time role offers 42.5 hours per week, a salary up to £52,500 with a car allowance, and opportunities to lead a high-performing team on a

Qualifications

• Experience leading repairs and maintenance services in property/housing.
• Strong knowledge of Health & Safety legislation and compliance.
• Proven ability to manage supervisors, operatives and subcontractors.

Responsibilities

• Oversee responsive repairs and maintenance across occupied and void properties.
• Ensure works are safe, compliant and high quality.
• Lead site visits, inspections and performance reviews to drive improvements.
• Manage resources and subcontractors to maintain productivity and value for money.
• Monitor KPIs and budgets, implementing improvements where needed.

Skills

Repairs & Maintenance Management

Leadership

Health & Safety

Education

Trade qualification (City & Guilds, NVQ or equivalent)

Job description

Annual salary: up to £52,500.00

Location: Birmingham

Contract Start Date: 1 July 2026

Contract Type: Full-time, Permanent 42.5 hours per week

Salary up to £52,500 + company car allowance

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

About the Role

We are looking for an experienced Repairs & Maintenance Manager to join our team in Birmingham. You will be responsible for leading the delivery of responsive repairs and maintenance services, ensuring works are managed efficiently, safely and to a high standard, with a strong focus on compliance, customer satisfaction and operational performance. This includes managing supervisors, operatives and subcontractors, overseeing repairs and maintenance programmes, ensuring works are completed within required timescales, maintaining quality standards and providing technical and operational leadership. You will work closely with internal teams, clients and stakeholders to ensure effective service delivery, maximise productivity and continuously improve performance. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in maintaining homes and delivering essential repairs services. We’re looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction.

Duties

• Oversee the delivery of responsive repairs and maintenance works across occupied and void properties.
• Ensure all works are completed safely, efficiently and to required quality and compliance standards.
• Lead site visits, inspections and performance reviews to drive service delivery and operational performance.
• Manage supervisors, operatives and subcontractors to ensure effective resource planning and productivity.
• Monitor KPIs, budgets and service performance, implementing improvements where required.
• Ensure compliance with Health & Safety regulations, company procedures and statutory requirements.
• Support the development and performance of teams through coaching, training and performance management.
• Manage materials, vehicles, PPE and other company assets effectively.
• Build strong relationships with clients, residents, subcontractors and internal stakeholders.
• Promote a customer-focused culture and drive continuous service improvement.

Key Criteria

• Previous experience in a Repairs Manager, Maintenance Manager or similar operational management role within property maintenance or social housing.
• Proven experience managing responsive repairs and maintenance services.
• Strong knowledge of Health & Safety legislation, compliance requirements and safe systems of work.
• Relevant trade qualification (City & Guilds, NVQ or equivalent).
• Full UK driving licence.
• Good understanding of Schedule of Rates (SOR), budget management and operational performance.
• Experience managing supervisors, operatives and subcontractors.
• Strong leadership, communication and people management skills.
• Customer-focused with experience improving service delivery and resolving issues.
• Commercially aware with a focus on performance, efficiency and value for money.
• Strong organisational skills with the ability to manage multiple priorities.
• IT literate with good verbal and written communication skills.

Benefits we can offer you

• Company Sick Pay
• Employee can choose between 4% and 6% pension contribution which the company will match with Scottish Widows Life Assurance (3x annual salary)
• Private Medical Insurance (single cover)
• £4,500 annual car allowance or Company car
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives.

We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.