Contracts Manager

Construction; Swindon; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company vehicle

Mileage allowance

Commission opportunities - £2k bonus

Job summary

Construction is seeking a Contracts Manager to oversee Commercial Cleaning & FM services across Didcot, Swindon and surrounding areas. You will manage 40–60 part-time staff, recruit new team members, and perform regular quality audits to maintain high cleaning standards and customer satisfaction.

The role reports to the Operations Manager, ensuring health and safety compliance, staff development, and effective client liaison across multiple sites.

Qualifications

• Experience in the cleaning/FM sector is essential.
• Strong people management and customer service skills required.
• Pro-active, flexible attitude with good communication.

Responsibilities

• Perform regular site audits with customers.
• Manage 40–60 part-time cleaning staff across Didcot/Swindon area.
• Recruit and train staff as needed.
• Ensure health and safety standards at all times.
• Maintain clear communication with site teams and customers.
• Handle payroll-related tasks and site administration.
• Attend meetings with Operations Manager/Director.

Skills

People management

Customer service

Site audits

Health & safety

Recruitment

Communication

Driver's license

Job description

Contracts Manager - Commercial Cleaning & FM Services

Didcot, Swindon and Surrounding areas

Basic salary circa £28k Company vehicle/mileage allowance, commission opportunities, on target revenue bonus circa £2k.

Hours: 37.5 hours per week at times required to service customer sites

Why Join?

My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff. They pride ourselves on our attention to detail and delivery of a thorough, reliable high-quality service.

The Opportunity

Reporting to an Operations Managers, you will be responsible for the site management and smooth running of around customer sites in and around the Didcot, Swindon and surrounding areas. This will involve the ongoing management of approximately 40-60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.

What You ll Be Doing

• Performing regular site audits with customers
• Maintaining regular customer contact and ensuring continuous customer satisfaction
• Ensuring highest standards of cleanliness are maintained at all customer sites
• Recruitment and management of cleaning staff
• Ensuring health and safety standards are maintained at all times
• Maintaining regular contact with site teams to ensure awareness of site-specific requirements
• Planning, facilitating and monitoring ongoing training for site operatives
• Providing feedback on performance and to take responsibility for managing issues that may arise
• Ensuring sufficient amounts of cleaning equipment, materials and consumables on site
• Ensuring customer sites are fully manned including absence and holiday cover
• Submitting fortnightly pay-sheets, other administration such as holiday forms and carry out payroll tasks
• Carrying out any other duties that are required as directed by the Operations Manager
• Attending regular meetings with the Operations Manager and Operations Director at their head office

About You

• Someone who has a \"hands-on\" attitude and has a balance of personnel management skills and business sense, in order to ensure operational success
• Pro-active, logical and forward thinking
• Flexible on working times
• Knowledgeable of the cleaning industry
• Someone with a strong desire to succeed and promote a high level of customer service
• Self-motivated
• Someone with excellent communication skills
• Able to take full responsibility for tasks
• Someone who manages teams in a supportive manner
• Have experience in the cleaning sector (essential)
• Have experience of managing a team
• A valid UK driver s license, satisfactory references and right to work in the UK